Warby Parker Park City Center — Local services in Lancaster

I have been a loyal customer of Warby Parker for over 12 years (back when you could only get them sent in the mail for at-home try-ons) and they have never disappointed me. The dedication to affordable eyewear along with many style choices and fantastic customer service has had me returning to them year after year. So when I had hit my first ever snag in ordering my new pair of glasses I went to my New local storefront in Lancaster, PA where Victoria (the manager) was so helpful. She spent over 40 min on the phone trying to rectify the problem due to a computer issue along with an insurance issue and was so pleasant about it all even though it was a holiday and IT was short staffed. She went above and beyond to make sure I got my order filled. I am grateful she took the time to explain to me what happened and what she did to "fix" it. I appreciated the transparency and kindness. Where else can you get $95 prescription glasses that are now covered under many vision insurance plans?! Even when they did not take insurance I only ordered through Warby Parker because without insurance they are still more affordable than the "name" brands and I hate to break to it anyone that doesn't know this- all your designer frames are made in the same 3 facilities with the same materials. Thanks to everyone at the Lancaster, PA location for all the help, and thanks to all the Warby Parker locations I have visited...

Process was very straightforward and they gave you information about reimbursement to your vision insurance if it is not accepted at the store. Cheapest frames that I observed were $99 but all frames include your prescription With scratch resistant lenses, which actually would total more for my insurance if I did not go here. The frames Styles are trendy, and I love that they have the frames labeled as wide, narrow or medium, which helps the process out. I know exactly what I am looking for when the frames are labeled like that. Have a variety of different...

The entire staff was great at the Park City Center location. They have wowed me with their service and willingness to help. I had an issue with glasses purchases at another WP and the staff was great. It wasn’t their problem but they took ownership and I left very very happy. I believe The woman who helped me most was Stephanie. She was so so helpful and solved my problem. I am sorry I didn’t get everyone’s names. They were all eager to help and very friendly. Stop in! You’ll be...