Express — Local services in Lansing Charter Township

I have been an A list member since 2015. A note to other greater Lansing A list member the slim manager with the glasses does not care if you spend the amount of money to become a A list member. I asked to have my coupon reapplied (the same day) after I bought pants that were see through. She told me she was the "manager" and it is against company policy to reapply coupons. These were earned coupons from purchases. On top of that she was providing lost prevention customer service.

Then I went to make a return, and she was overly hovering over the wonderful customer service person who is helping me make my return, as if I was going to try again to get a coupon around reapplied.

I encourage all A- List customers to stay out of that store because it's not really the place for you.

I hope it was worth aliening a customer who spends money that can assist in the stores daily/monthly/yearly goal.

I feel undervalued, singled out and penalized. So, all my purchases will be made online and all returns made...

I came into the store with a coupon for $75 off $200. I am a petite size pant, which is not regularly carried in store. I asked the store associate prior to shopping if I would be able to order petite. I was told yes. After spending time shopping and trying on clothes, I was told I couldn’t use the coupon because the online order needed to be split with the in store purchase. I then asked if I could order everything online. I was told the jeans that I had picked out actually did not come in petite sizes and when I asked to see what jeans did, the store associate was not able to show me. Guess I won’t be buying pants from Express anymore. Used to be my store of choice. No wonder the brick and mortar stores are going out...

EVERY TIME I CORM TO THIS STORE THERE IS ALWAYS AN ISSUE! TIME BEFORE THIS WE TRIED TO RETURN A SWEATER MY FIANCÉ BOUGHT ONLINE THT DIDNT FIT WE HAD THE RECEIPT AND THEY SAID THEY COULD ONLY GIVE $5 BACK AFTER SHE PAID OVER $60 FOR IT I JUST TRIED AGAIN TO RETURN AN A COUPLE ITEMS AND THE SO CALLED MANAGER SAID SHE WOULD NOT RETURN MY ITEMS YET AGAIN KNOWING SHE CAN THEREE WAS NOT NANY THING WRONG WITH THW ITEMS THEY SIMPLY DID NOT FIT. MYSELF BEING A MANAGER IN RETAIL SHE WAS BY FAR THE WORST IVE CAME ACROSS. SHE HAS THE ABILITY TO KEEP THEIR CUSTOMERS HAPPY. WHICH SHE CLEARLY DID NOT I WILL NEVER SHOP HERE AGAIN NOR WOULD I RECOMMEND IT TO ANYONE...