Warby Parker Eastwood Towne Center — Local services in Lansing Charter Township

I came on here to rave about this particular store’s customer service and I see I’m not alone!! We’ve been shopping Warby Parker glasses in person and online for years, but nothing compares to the experience of in-person shopping at their Lansing location!

There were 3 staff working the evening we went in and they were the perfect combination of knowing when to be attentive and when to let us browse. They gave us great information about our insurance coverage for eye exams and glasses! And above all, they were friendly and super welcoming. We knew we were cutting it close to closing time and we acknowledged we didn’t want to keep them past closing, but they couldn’t have cared less and just encouraged us to try on all the pairs we needed to be confident in our decision.

We will only be shopping at this location from now on!! Thank you, staff, for making the process so...

Excellent service! This is my first experience at Warby Parker. The staff was extremely helpful and kind. I had my eye exam in 30 minutes and picked out frames in the next 10. The glasses arrived in less than 14 days. I did end up needing to get my prescription adjusted but the staff was again extremely understanding and wanted me to be happy with the purchase. The doctor reevaluated my prescription the next day and helped me pick out another pair of frames that were better suited to avoid nose bridge fatigue. 10/10. Also lots of unique frames to...

Olivia was so helpful! I told her what kind of frames I "thought" I was interested and she pulled a couple that were great! Then she sneak attacked, lol, a pair not in my wheelhouse and I kinda loved them🫣🤭 so guess who walked out after ordering 2 pair of glasses?🙋‍♀️. Ty Olivia for your patience with this indecisive, scattered old lady right down to me not having my scripts with me! But we...