The Carlisle Palm Beach — Local services in Lantana

Ok... I am the type of person who looks at positive reviews and I am skeptical about who actually wrote the review. Or I am the personal that does not take the time to write something when I have had a positive experience. I had to take the time to write about The Carlisle because putting a loved one in an assisted living facility can be an emotional process. After reading reviews and obsessing over pictures of The Carlisle I made it first on our list to see for my mother-in-law. We met with Jennifer Roche who is the sales director and the whole family just hit it off with her. First, walking into The Carlisle is like walking into a 5 star hotel. Clean, aesthetically pleasing, happy faces of employees and residents. We took a tour of the facility and of the room that was available and I CAN NOT SAY ENOUGH about the unit. The white walls with the sun coming in from the balcony made the unit bright and cheery. This unit happened to overlook the pool and had a bit of a view of the water. The kitchen had granite countertops and stainless appliances. It was like walking into a luxury apartment complex. I am not certain if all units have redone kitchens but that was an additional selling point for this unit. The master bathroom was HUGE and had a ton of storage in the bathroom as well as a walk-in closet in the bedroom. We looked at other assisted living places after The Carlisle and it was literally night and day. Most of the other places were very depressing and I did not see so many smiles. We knew right away The Carlisle was the right choice. There are a million activities every day and last night we went to the Passover seder that they had in the main dining room. It was good food and lovely people. My mother-in-law is making friends and slowly joining the activities. I have emailed and texted Jennifer numerous times with questions and I always get a warm response back. I genuinely believe that the employees at The Carlisle love where they work. I have witnessed nothing but kind and caring nurses and many who have been at the facility for over 5 years. We are so grateful to The Carlisle and the community. We know our...

Our father chose to move to the Independent Living side of the Carlisle almost 2 years ago. He has been happy since the first day. I read many reviews and just shake my head. I believe what you put out is what you get back. He/we have had nothing but a positive experience. He’s an easy going, appreciative guy - and he is treated with warmth and respect. Within the first couple days he was remarking that everyone was acknowledging him by name. Fast forward to a couple months ago when he took a fall that resulted in him requiring Assisted Living. The transition was seamless. He is still able to partake in the activities he was previously enjoying in IL and still able to eat meals with his friends in the IL dining room or dine in the AL dining area - whichever he chooses. The Wellness Director and staff are phenomenal. From daily care, medicine management, coordination of medical visits - many that visit the Carlisle, we are blown away with attention to detail by this group. We like to think of ourselves as hands-on children but the Director almost seems to anticipate our questions:concerns and is already handling it. The new director is also going above and beyond. During the recent tropical storm:hurricane we received ongoing updates as to the status of the Carlisle and evacuation protocol had it been necessary which fortunately it was not. When we knew that our dad needed to move from IL to AL we took the opportunity to look at other AL facilities - we too read reviews and we needed to be sure he would be getting this next level of care he needed. Hands down The Carlisle of the Palm Beaches delivers on...

The assisted living section in this place was beyond pathetic several years ago when Trish was in charge. They showed us all these activities that supposedly took place but the reality was that almost none ever did. The music program rarely happened and when it did it was pathetic. The "fun " guessing" fame was a joke. It appeared that the person who was supposed to do it never did, so they a worker, who was barely literate, do it. She could not say, read or pronounce most of the words. One elderly woman helped her. One time when we went to visit my aunt we found her upstairs (4th floor) cleaning and dusting the lobby. Absolutely no staff was there! The absolute worst was that we were told that all the rooms had monitors so they would always know if a resident got up at night. False!!! Not only did my aunt get up but she fell and wasn't discovered until the morning at which time somebody would call me. This happened several times and after the 4th or 5th time they sent her to JFK even though we had specifically told the NOT to send there but should go to Bethesda West. When we complained Trish blamed it on the ambulance driver. Before going to JFK she could walk fine, after that she could not. At JFK she never received PT and rarely did anybody do anything for her. The aides dud not bathe her or take her to restroom in atimely fashion. From there she declined significantly and never got back to the Carlisle we had paid a large fee upon entering that was never returned to us even though she barely spent anytime there and the services...