Aaron's Rent To Own — Local services in Largo

TLDR: Please think twice before leasing from this location.

Rob was/is great to work with, unfortunately you will likely also cross paths with Phil. Phil has some of the worst customer service skills, an extremely poor & aggressive attitude, & genuinely should not be in any type of leadership or customer facing role. I have reached out to myexperience@aarons.com for issue resolution but am still going through a terrible journey of returning leased merch. As a customer that never missed a payment & has an account in good standing. A month ago, more than a week before my payment was due I called the CLW Store for pick up of my merch. I spoke with Jose, who was overall professional, got multiple buyout offers, & politely declined. Jose said that he could not schedule a pickup, & a manager would call me back.

I disassembled/cleaned the merch. & placed it in my foyer. After a week I didn't receive any calls/texts/emails/voicemails. So I called again.

Spoke with Jose again. At 1st he didn't remember we spoke already. I asked that he take decent notes so that I wouldn't have to explain all over again. He said a mgr. will reach out to me that day.

2nd week went by. I called the store again. This time I got Phil... As soon as you speak with Phil you can tell that he is a impolite person. I explained that I had been trying to schedule pickup for 3 weeks now & had not received a call from a mgr. Phil made some snarky remarks about Jose & said he would call me back when Jose arrived.

He called & made it difficult to schedule pick up. "we schedule 3-5 days in advance" then "we only schedule the day prior" then "I can't give you a pickup window until the morning of" made snarky remarks about Jose & with an aggressive tone. We scheduled pickup, & his driver would call an hr before arrival & could not provide a pickup window until day of.

Day of came, pickup window was 11-5PM. 4PM came, still no courtesy call. At 4:30 an Aaron's truck pulled along my driveway, blocking in my vehicles. Surprisingly it was Jose. He had no idea he was there for a pickup. At the door he could see the merch. in my foyer to be picked up. I asked that he start loading because my wife & I had to leave soon. He refused to start because he wasn't sure what he was supposed to take & called Phil on speakerphone. Phil started hollering that he didn't know they were taking everything. I closed the door while they figured things out. Jose said that this was a 2 man job & we have to wait for someone else to come pickup. I explained that they knew we were returning everything & that they shouldn't have sent 1 worker & we couldn't wait. My wife had a Dr. appt. we couldn't miss. I asked that he load up or move his truck so that we could leave. Jose left, & we went to the Dr.

2 days later I got a call from Carrie, w/Phil hollering in the background. Set a pickup for Fri. On Thurs Carrie called again, not to confirm my pickup but to tell me my account was past due. I reminded her that I already spoke to her, Rob, Jose, & Phil. She had no memory of our call, said she needed to get a mgr, & "you better not hang up". I said she could talk with mgr. for confirmation.

Now it's Fri. Waited till 12PM, pickup call never came. I sent another email. 10 min later I got a call from Aaron's. It was Carrie again, calling to tell me that my account was past due, again with zero memory that we had spoken 3 times this wk. She said that there was no pickup scheduled. I told her that I wrote to the myexperience alias & to have a manager call me.

Now its 4PM, I'm not home because Aarons called me 2 days in a row saying there's no pickup. I get a call from Aaron's, it's Phil. He says they will be there to pick up in 45 min. I told him that I was not home because Carrie called & said that there was no pickup 2 days in a row. Phil got irate, screaming, said that Carrie doesn't know what she's talking about, that I am now holding their product hostage & "you're either making a payment now or we're coming in to get it" repeating it over/over. Terrible &...

Went out of town and missed a payment by only a month and when we got back in town, I was away at work and my fiance and children where home and my fiance doesn't answer the door if I'm not home. Store Associate Phil shows up pounding on the door like a lunatic. Then proceeds to bang on our children's window frightening them. After awhile of non stop pounding with no answer Phil thought it would be a good idea in a stand your ground state like Florida to the proceed to wiggle the door handle to try to break and enter. When my fiance heard him doing this she flew to the door to lock the top lock. She told him to not do then to which he proceeded to say I'm not going anywhere. He then continued to try to open the door without consent and after about 5 to 10 minutes of this horrifying ordeal he left. 20 minutes later largo Police show up and say they got a call from a neighbor about a disturbance and my fiance of course let's them in and explained what happened. They tell my fiance what he did is a crime and if they return to call them again. My kids now are scared anytime someone knocks on the door they think someone is going to break in. We contacted the GM Eddie of the store and explained everything to him that that this Associate Phil did and all he had to say was that he will talk to him. We escalated this to Corporate and the immediately agree that what Phil did was a termable offense and will be looking into the matter. If anyone is looking to be customers for this location just know if you miss one payment you will be treated like a criminal and harrased and scared. No place should conduct...

This store is great from appliances to Electronics to furniture, and the staff is what makes it so pleasant at this store, when you enter the door at Aaron's you are met with such a positive and enthusiastic greeting that is where it all begins, then I notice the floor displays which are immaculately in place it makes me want to buy each and everything on the floor but unfortunately I'm not able to do that, LOL. My last purchase was Electronics and as usual everything went very smoothly from picking out what I was looking for and the information about the products given to me by the sales associate to the simplicity of the agreement and signing the paperwork it always happens without a hitch or a surprise. I'm always impressed with the knowledge that is displayed by the personnel on the products they sell. To me some of the most important people that work there are the delivery drivers due to the fact I always receive a call before they arrive, they deliver on-time, setup, power on and demonstrate the product and never failing to ask if there is anything else that they can do. at that point all I have to do is sit back in the very nice recliner, which I purchased from Aaron's with the same positive experience, pick up the remote and start enjoying my new electronics.The loyalty and commitment to the customer from each and every employee is nothing less than a true reflection of the manager over that store which is Rob and assistant-manager Monica. I would like to thank each and every person at that store for making my shopping experience affordable, simple, and...