Planet Fitness — Local services in Las Cruces

The gym is pretty good. It is usually clean and the people who work out there are fairly friendly. There are about four people on the staff who are consistently friendly. The others are incredibly immature. If you ever make a complaint or something correct, they will take it out on you. They are highly judgmental. The current trainer that they have is Marco. A membership grants a member unlimited training. When I scheduled my Design Your Own workout session, he literally chose my goals for me which is to lose weight according to him when it isn't (my goal is to build muscle), and they just wrote whatever he wanted. He then brings in people when you have one of those sessions to chose your exercises for you instead of him doing the work. He will openly admit that he doesn't know what he is doing. Ultimately, he a jerk who picks what he wants, doesn't design around what you ask for, and then doesn't care if you can actually do it, are injured, and if you say anything about it, he'll tell you "the machines are for people like you who can't do it or are injured." He's an arrogant jerk and hangs out with the trainer who claims not to work there anymore even those he is still hanging out behind the counter. The woman behind the desk named Ashley does very little work and is highly condescending most of the time. She will take more time to talk and and hug her friends who are cutting hair than doing any work. The people cutting hair are friendly, bu they make every conversation about whether or not girls should be able to do what boys can do. Everything is about how girls are oppressed. The new people they hired are better than the older ones. Marisa is a little off, but she is friendly more often than not. Essentially, when the boss is there, they are friendly, and when they aren't,...

So when I first moved to Las Cruces New Mexico there was no Planet Fitness you can imagine how excited I was to hear that Planet Fitness was coming to El Paso following one on Telshor I love working out at Planet Fitness but for the past two years it has went down a lot they 10 to be hiring judgmental rude employees including managers if you disagree with them for anything they will find any reason for you to be banded the manager JJ and his coworker Justine that is now a manager on Telshor are very rude they work together you try to get me kicked out but they nothing to back it up therefore the general manager was forced to let me back in but I think it was because crunch was now coming into town and crunch is a very good gym and it feels like family over there but I have been going to Planet Fitness sense they first came to Las Cruces I wanted to stay true to my gym but the area manager by the name of Chad is one of the worst I've ever met he doesn't ask you what you did he doesn't look for evidence if accused he stands by his employees so they give you a dirty look and they dog you and they're very rude to you and you tell them hey try to be nice it's called customer service he will then tell you that you are being disruptive and band you and since he is area manager of both locations he doesn't let you go to either but it's okay because crunch made me feel welcomed and at home it is a very successful business they don't have all these so-called policies the...

We have come here for a few years now. I love that they have a 30 minute workout area because we can workout before we have to rush out to work. Unfortunately I can count on 1 hand the times that a slow non circuit person has NOT come in the express zone and cut us off and mess up the purpose of this area. The same machines are available for use on the other half of the gym. We have gotten into the habit of just telling the employees everytime we come in that we are in a hurry and need to go work. Most of the time they will watch a little bit of the time. Today we told the people at the front desk that an elderly lady was in there not doing the full circuit. She informed us that because she used 2 machines next to one another that she was doing the circuit. Nevermind that she only used 3 machines while we navigated around her trying to keep up our pulse rate. We have never had this problem when we are guests with my daughter at Crunch. I think it may be time for us to move our membership. I feel that we have asked for this issue to be resolved plenty of times. We're not asking for something above and beyond just that the rules be applied...