Crunch Fitness - Las Cruces — Local services in Las Cruces

On August 7, I took a friend to open a gym membership. During the process, he was informed that a credit or debit card was required to be kept on file. My friend did not have either due to very specific circumstances.

The person enrolling my friend told me that the card was simply a requirement, that it did not have to be charged, and would only be kept on file. Under those conditions, I agreed to let him use my card only after receiving several confirmations that it would not be used for billing purposes.

Soon after the membership was completed, however, the worker who enrolled my friend informed me that if my friend did not pay cash, the card would be billed. In other words, he completely reversed his statement as soon as the membership was finalized.

I called the next day to have my card removed and spoke with a worker who identified himself as Matt. Matt insisted he was certain the enrolling worker had told me the card would be used for billing purposes and claimed I had never been told otherwise—despite the fact that Matt was not even present during the transaction.

If you ever find yourself in this situation, do not fall for the same trap. I was assured about four different times that my card would never be billed.

This constitutes misrepresentation under basic consumer protection standards, as the terms under which I provided my card were materially altered after my consent. Any subsequent use of my card for billing purposes without my express, informed authorization may constitute unauthorized charges under both the Electronic Fund Transfer Act (EFTA) and applicable state consumer fraud laws.

Fortunately, because they would constitute unauthorized charges, there are ways to prevent or reverse the charge, but doing so would likely cost my friend his membership. The gym has some positive aspects, but the customer service is...

My wife and I were informed by staff that month to month membership can be cancelled anytime. I asked the staff member that we will be only here for 3 months. We also asked if there are any other charges within those 3 month periods we need to be aware about. Again just the month to month payments. Found out that annual fee will be pulled for both of our member ships within the 3 months. We requested to cancel within a week of starting, unable to cancel without paying the annual fee AND 60 days worth of membership from enrollment. To be noted per staff, when you start it’s a 60 day notice, but once that 2 months is done it will be a 30 day notice for cancellation. We have been lied to and key information has been purposely held. When the manager was confronted about this, we were informed to email him and he will submit this to corporate. We have submitted multiple emails to the manager with no response. It has been about 2 weeks since the initial email. So yet again, lied to. Short term people, stay away. In fact anyone should stay away, you’re just a number. Unfortunately we will remain members due to the annual fee remaining per the staff we conversed with due to...

I read the reviews before joining and had a couple concerns. The place isn't too crowded as much as it seems to me the culture has shifted. It used to be that working in with others on equipment was the norm. Now, people use phones, eat snacks and everything else between sets. If you aren't using the equipment, get off. At least look around to see if there is an opportunity to let others work in.

My wife uses Kayla as a personal trainer and she loves her. She has created interesting and challenging workouts that my wife "enjoys." We aren't spring chickens and Kayla is very good at modifying her workouts to avoid irritating my wife's achy old bones.

There is more equipment broken than I would like and I am confident Crunch would like. You have to be living under a pretty big rock to have missed the problems we are having with the supply chain right now.

They have a ton of equipment so that there is room for growth for anyone. In fact, I read a professional review of them that said they were not for beginners due to their endless choices. I think endless choices is accurate.

The people are very friendly and helpful. Hence...