The Fixx Salon — Local services in Las Cruces

I recently moved to Las Cruces from CA. I had no recommendations for a hairdresser, but took a chance after looking around with The Fixx. I made appointment with Ramiro (owner) thought this would be less of a risk. NOTE! *I gave him the formula from my previous hairdresser in CA. * For about 20 years now I've had two shades of blonde done with foil. I love the tones and how natural it looks. I was originally encouraged to do this by my stylist and delighted with the results.

With Ramiro, I had a good experience on my first visit. We had agreed he would tone the blonde down some and when he was done I was very happy with the outcome, I told him what a great job he'd done. I wasn't as happy with the cut, but didn't feel it was necessary to say anything at that time. I'd been there for about 3 hours and was so ready to leave.

Approximately six weeks later it was time for the roots to be redone. I called for an appointment. I asked for "highlights" with no hair cut. While Ramiro was doing the foil process, I noticed the amount of foils felt quite sparse compared to what I have previously experienced, so I asked him "you're doing the whole head right"? "Yes" he replied. "OK, why is there no foil around my ear area, addressing the hair coming onto my cheek"? He replied.. "because that hair is delicate ... and.... " whatever else he said. "Then does that mean when the hair grows out it will be DARK"? I was concerned with the potential lack of color in that area. I wasn't quite convinced with his explanation, however I was accepting it. He then turned my chair round and I noticed instantly that he was using only ONE color!! "Ooooh, I assumed you were doing the TWO colors"?? At this point these are the exact words he said to me - "Calm down, calm down". lol I wasn't shouting, but I was surprised. He said "you asked for highlights" and I admit I did. Obviously, MY mistake. I never mind admitting when I am wrong. I then said, "but when you asked me what we were doing today, I said EXACTLY what you did last time, I loved it". He had done the TWO COLORS. To this, is said "DON'T COME BACK"!!! I was absolutely incredulous...

Thereafter, he was mumbling loudly "I've ONLY done however many hundreds of heads of hair", "I've ONLY been trained to do.........." I can't even remember, and I didn't care how many or what kind of training he's had in his young life. He then finished off his ridiculous tirade by saying to me "whoever puts TWO colors on your hair, is ripping you off"!!!! Unbelievable ... so does this mean HE ripped me off? I don't care, I like how it looks, I'm always receiving compliments. Even after he did my hair the first time, I had a lady from my gym came up to me asking where I had my hair done, because she thought it looks so very good, and she wanted the same! Go figure!! Needless to say, I've since UNRECOMMENDED the services of this hairdresser.

I'm passing on my horrible experience with Ramiro of The Fixx, for others to be very aware, that if you want some clarification about the process this person is doing on your hair, be prepared for total rudeness &...

I have gone to this salon for 2 years. Ram was fantastic at the beginning, but then started adding in hidden charges and making excuses for sub-standard service. I He became quite arrogant and unprofessional ….when I questioned my color and highlights(color was not what I requested). Bottom line, if you are not happy with his service, he will ask you to finder another colorist. After reading Ram’s reply…..I can also add that he is a liar. He never offered to fix any of his mistakes and his clients are left to pay the price….literally. I asked him numerous times to add highlights to my temple area, as I wear my hair back daily. He never took the time to listen to his client. I even showed him pictures of what I would like…..instead he did what he wanted. The whole time talking about all his trips to California and Vegas for “hair classes”. The class he needs to enroll in is customer service. And as for Ram’s allegation that I “berated” his employees….simply not true. His front desk girl insisted that I did not get highlights at the last appt, when I told her she was incorrect, she became defensive and rude and told me that if I wanted a few highlights added(which were suppose to be included in last appt) I would have to pay an additional $75….on top of the $270 I had just paid! You say my small dogs are an hazard? Really? That’s funny.And for the record…..he has a cute dog that is in salon daily…..but sure does bark a lot and runs around under feet….that is a hazard. The photo I am providing shows NO highlights on my sides….simply 1 dark color. AND I paid for crown and sides, ram....

I went in requesting an ombre and was very specific with the color. I was told this can be done but would need a few sessions of color correction to maintain the integrity of my hair. I was passed around to different inexperienced stylists before I finally requested to have the owner work on my hair. After 4 expensive sessions, I ended up with brassy hair that was nowhere near the color palette I asked for not to mention it was not even an ombre.

I am so dissapointed with the haircut. They have a habit of cutting into the ends to thin them out and I specifically requested they not do that to my hair but the owner did anyway, Not only is my hair color so brassy, it's 6 inches shorter and the ends are so stringy and ugly. I've had to cut another 4 inches off just to even the ends but I am still struggling with brittle and severely damaged hair.

I feel like the owner promised a certain outcome that we both agreed was reasonable but the result was nothing like that. When I would show concern during the process, he would brush it off and say he needs to do more sessions. He dragged out the process supposedly to protect my hair but it is fried and will take years to...