Desertgate Internet — Local services in Las Vegas

Desertgate has lost us. We have been customers of Desertgate Internet for about 9 months. We asked that our account be put on automatic payment withdrawal scheduled for the 3rd of each month because we live on a fixed income. The gentleman who helped us set up our account assured us this wouldn't be a problem. Yet every month it's been a problem. This month when the 3rd rolled around we believed that our payment had been taken out but it turns out the payment wasn't run until the 10th, and of course we were broke by then. We were not disconnected until the 19th and had recieved no call to let us know the situation. An employee named Sharon tried to say that several attempts had been made to reach us but my phone history begs to differ. We waited a week before a manager named Alicia returned our call, only to tell us that the number they had on file was off by one number and thats why we hadn't been reached. Then how did manager Alicia have the right number? I asked employee Sharon if she had my number for her manager to call us back when my husband and I were ending that first call with employee Sharon and she said yes. The fact is employee Sharon dropped the ball, didn't run the payment on the 3rd, didn't reach out to us to rectify the problem before we were totally broke, and disconnected us without so much as a heads up over two weeks after the payment was already supposed to have been automatically made, and manager Alicia covered for her. So Desertgate Internet lost a customer, and we'll be sure to tell all our friends and family not to go to Desertgate Internet of Las...

We moved to Sheridan in 2007 and was delighted to learn that Desertgate offered fast internet service to our corner of the county. We are 5 miles from the edge of town and they have to relay the signals 4 times to get it to us. That in itself is above & beyond but even more amazing is that they have maintained the service with very few interruptions, all of which were dealt with in short order and no price increase even though the equipment has been change and speed increased several times. Desertgate is a valuable asset to our community. Thanks Desertgate.

Update March 2022 Our Internet was cutting out and I texted them after hours. I got an immediate response that they knew about it and needed to send a technician out to climb a tower to fix the problem. About 30 minutes later the service was back on and they texted me to make sure it was working. Thank you Desertgate for 15 years of...

We’ve had desert gate for a while and it’s been SO SLOW. How you want us to pay FULL price for it to work half of the time??? Also I was in class today and our Wi-Fi was turned off in the middle of it and it lowered my grade in my college class today, so that’s really nice of them. And they are not helpful at all really, we constantly call and message on Facebook, and no answer or help at all. You have to PHYSICALLY go in. We called 4 times in a row today, as soon as we got there like 3 minutes after we called, there’s one guy there messing with a satellite?? Don’t tell me SOMEONE couldn’t have answered? I don’t know man, weak sauce. We even have the gaming package and it’s so slow. We shouldn’t have to pay full price when we aren’t receiving FULL service y’know? We feel kind of ripped off honestly, and me getting disconnected from class really just drew the...