Duke of Computers — Local services in Las Vegas

There should be a choice of ZERO stars! How can this “business” be 4.6 stars?

There’s a valid reason Duke… is not accredited by the BBB. There are previous complaints there, and I just added another one. Ethically and integrity challenged! It seems to be 2021 all over again, as I am experiencing exactly what those 1 star reviewers had to deal with back then. The extreme lack of communication, from staff and owner Dan alike; owner routinely NOT returning phone calls, and now culminating with my pristine 27.5” iMac being carelessly/obviously dropped & damaged sometime since my July 12, 2023, drop off date. This is ongoing currently as I still await a return phone call from Dan the owner, who somehow has no care/courtesy/ethics to call me and keep me apprised of what’s been going on the past two months in his very shop, nor telling me in the first place my iMac was severely damaged and the screen had to be replaced!! All this because my fan was making a loud noise? Our iMac has been held hostage and damaged beyond our recognition by Duke of Computers since July 12, 2023 drop off date. Some way to treat two seniors! One a 66 yr old caregiver for my near 80 year old wife and heart patient. Needless to say, this ongoing experience has caused more trauma and detriment to her health, making my job so much harder!

Brought my pristine 27.5” iMac to Duke Of Computers on 7/12/2023 within one year warranty of previous visit 9/6/2022. My fan they had previously cleaned/supposedly inspected was still making alot of noise. I was going to put this iMac up for sale for $1100, they knew this, but it had to be working perfectly. It was flawless otherwise. The fan was preventing this. I made it crystal clear that this iMac was to be sold. The owner Daniel was at the counter when I brought my iMac in wrapped in a beach towel. It had not one mark on it! I told him exactly what I mentioned above, yet it still took Eddie several days to get back to me to tell me the fan should be replaced. He quoted me over $200 to do so. I was stuck so I agreed to replace the fan. Then, I heard absolutely nothing, not a word, till I finally had to call the store on 8/7. At that time, Eddie told me they were waiting for a new screen as a “new Tech“ broke my previous one. What!? ZERO communication from Dukes telling me this! It’s now 26 days since I dropped off my machine & ZERO communication to what’s going on. (This iMac Is the nerve center of our home. It contains all our business passwords and banking information. Additionally, I am sole caregiver for my wife. Her insurance/medicines run through this iMac. We cannot be without it for too long. I told Daniel this at drop off) Between 8/7 and 8/22 I made 2 trips to Dukes to see what’s going on. Spoke to Michael both times. Still said waiting for new screen. On 2nd trip, Michael said screen was due in next day and I’d have it by end of week. This was about Aug 22. Didn’t happen, of course. Put a call to Daniel Aug 28. Did not call me. Called again Aug 30. He finally calls back Aug 31. Acts aloof/irresponsible to my complaints. Now said iMac screen will arrive after Labor Day & he will call me personally when ready. He still did not call! Eddie called Fri Sept 8. We went to pick up iMac Wed Sept 13 & were shocked at the visible damage! Our flawless iMac looked like it had been dragged by a truck for several miles! Proof iMac was dropped breaking the screen and severely damaging the case & stand. All value is now gone!!

And Daniel the owner remains invisible. Absent and ethically challenged. My wife and I are former business owners and this appalling behavior would never be tolerated by us, nor by any of our experienced staff.

To sit on the repair of our iMac for two months, hide the fact they carelessly/severely damaged it enough to have to order a replacement screen, and in 2023 when computers are Imperative to conducting home business, is...

Duke of Computers is a dangerous joke. This is very serious. Buyer Beware!

We DO NOT recommend anyone else take their valuable computers full of private info to them!

I have to disclose I am a Senior woman with a dangerous heart condition and severe C-PTSD. Needless to say, stress is NOT something I can handle. This ongoing terrible experience is stressing me to the max!

The owner “Daniel” of Duke of Computers believes that neither he, nor his staff, are obligated to keep clients aware of what’s happening with their computers. He also has the unmitigated gall and temerity to routinely NOT return phone calls, as again is the case currently. The one time he did call on the last day of August he took ZERO responsibility for not keeping us informed as to the condition of our home office computer FULL OF sensitive private information, photos, passwords, banking/medical info, etc.

We handed our full size iMac to him personally in early July, in like new condition, and trusted him to keep it safe and repair. IT’S STILL THERE waiting for a call from said owner, in now deplorable condition. Unrecognizable to us after over 2 months of lies by omission and lack of courtesy communication. Deep scratches obviously indicate our computer was carelessly dropped and severely damaged. And all this because we had to return to this wretched place for warranty service as they DID NOT properly repair our fan problem last year!

In summary, we get our ONE call after regrettably leaving our iMac at this shop from “Eddie” telling us now we need a new fan. That’s one reason it went in last year. We heard nothing since & now had to call over 3 weeks later in early August wondering what was taking so long. Eddie then says they’re “waiting for a NEW SCREEN because a tech broke ours.” We were never told this! Then 2 more trips to this shop in August and now Michael says “still waiting for the new screen.”

Finally a call from Eddie on SEPTEMBER 8 saying our computer is ready. Owner Daniel promised he would call when our computer was ready. He did NOT call! We couldn’t get there till Sept 13 due to my ill health. That’s when we see all the damage done to our iMac. Eddie is totally aloof. We tell him this horrific condition is not acceptable and have owner Daniel call us right away. STILL WAITING ON SEPTEMBER 18.

Now we are forced to get legal using what little savings we have left.

WHY are we, especially Seniors, being abused/targeted for absolutely no...

I am currently very very mad. I brought my lap top to dukes for a hinge repair and when I got my computer home I found that it had a yellow looking light on the right hand side of my screen. I called and the supervisor told me it is because the technician had the back of my screen exposed to light for to long. So I was told that it would be replaced at no charge. I was told that they had to order the part then they would call me when it arrived so I could drop it off to them. About 2 weeks or so later I get that call and I brought my laptop in only to get a call about 2 hours later saying they order the wrong part. So when I picked up my laptop I was told that they would call me when the right part has come in. Its almost 3 months now and I have been calling and calling and all i get is "order was delayed" "Had to reorder the part" all these excuse but still no part to fix my laptop. When I went in unexpectedly to check on the part status the manager just so happen to be in the store and he told me the same thing that they had a delay and would call me as soon as it gets in. I also explained to him that my screen now freezes and these bubbles keep appearing when it freezes, I am also having a problem with folders and tabs opening by themselves. I have never had any internal issues with my computer before I brought my laptop to them. He said that they would take a look at what is going on when the part comes in and that should be around the 23rd of Aug. Well here we are in Sept. and I am not able to get a hold of anyone. I have called and called and no one will return my calls. I will not ever refer anyone to this place. I will also be reporting the to BBB because this is absolutely know way to be doing business. In the images you will see round circles, every time those pop up my screen freezes and I am not able to do anything except shutdown my laptop by the power...