T-Mobile Authorized Retailer — Local services in Lawrenceburg Township

Don't waste your time here! My s/o and I went to this store today, and encountered the worst customer service. My phone had gone out, just stopped working, and since I was due for my free upgrade we went to the store to get it taken care of quickly. Ha! The people there plugged our info in and bc my bill was due as of yesterday, they said they couldnt do anything about it until after the bill was paid. (They then just ignored us.) Which would have been fine if it had been true. We called tmobile customer service and they did it all over the phone. All I had to pay was the taxes on the phone, and they then told us not to go to the stores for issues like this, that they will purposely act like they cant help you without payment. It may take a little longer, but save yourself the hassle and just call customer service. Or switch carriers. Still may end...

In February, I switched to T-Mobile, and have only been to the Lawrenceburg store . . . and will probably only come to this location.

I can not say enough POSITIVE things about anyone I've encountered. They are friendly, attentive, helpful, respectful, and knowledgeable.

Today, specifically, I dealt with Josh, Eugene, and Billy and they did everything they could, including calling technical support, to resolve my issue.

Additionally, while I was there, an elderly woman came in needing help with her phone and they were so kind to her . . . although anytime I've been in the store, they have always been kind.

They are TRULY willing to go the extra mile and treat all customers with the utmost courtesy, which is very much...

First they are only getting one star because I can't give them zero. The "manager" was not helpful. She had three kids under 5 or 6 years old running amok in the store. She explained its the holidays and I had to bring them in. Next visit was better only 2 kids running amok. Visits 3 & 4, no kids made it easier to communicate. Instead of explaining any features or extras, she would mention them and tell me to call customer service if I had any questions. Sprint had a 30 satisfaction guarantee. Not two employees of Sprint could give me a consistent answer on how to handle this. ( I talked to seven) The moment I asked for her to cancel one of the two lines, she threw me out of the store. I guess, she didn't want to...