Spent 2 days trying to get through to the bakery. Finally someone in HR took my call and personally walked it down. I get a return call from someone who, instead of listening to my order for a GRADUATION cake, spent the entire time yawning, talking about how they just got there, had no idea what was going on, and didn't care. I get the cake ordered 2 days early. I get there on the allotted day and time of pickup. I stood there for over 40 minutes before someone finally came over and got an attitude with me because I was standing there waiting, and went on and on about how it was every one else's fault, especially the phone, that they couldn't do their job. Then, instead of asking the order name, proceeded to grill me on what size, shape, colors and writing was on the cake. I get said cake, which was a VERY small cake, GLUED into a very LARGE box, that had been squished. The cake was not what I ordered, and when I said something, I was told to either take it or leave it. The flower was smeared all over the place, the writing was all across the bottom, leaving the center bare, and the writing was so smeared you couldn't even read it. I asked for another scroll as a keepsake for the grad, and I was told that I would have to wait. SEVERAL minutes later, they threw a plastic cap at me and told me that that was all I was getting. When I got the VERY disappointing-to-the-hopeful-and-excited-grad "cake" home, it was very apparent that they had made it when ordered 2 days prior as the whipped topping had already congealed and hardened, and the cake itself underneath was slimy. Not only was it not what I ordered, but it was visually disappointing and absolutely disgusting to eat. I NEVER go to Kroger except to the bakery. This is the second time in a row that I experienced rudeness, laziness, blame-game, sarcasm, a BAD product, and was told to just "deal with it". I will NEVER go back - it's just not worth going out of my way over and over for LACK of product and service. To the God-Awful staff at the Lawrenceburg Kroger...
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