GameStop — Local services in Leander

My friend (23) and I came here to buy a switch, Minecraft, Mario kart, and some other games including the Witcher for ps4 (I downloaded it on PC and it was so laggy I decided I wanted it for ps4). My friend, trying to be sweet, attempted to buy the Witcher for me but was rudely told they couldn't because they didn't have their ID on them. (They lost their ID recently but still despite having many obvious piercings and tattoos that screamed "I'm definitely not under 18" she nearly barked at them that she couldn't sell the game.)

I ,however, am 27 and presented my ID, the manager (who went out of their way to tell me "this is my store") told me that she couldn't sell me the game since it's "just like buying alcohol for minors" except it's not. First off my friend is 23, and even if they WERE a minor i should have been able to buy that game since it was for me anyways and I am over 18.

Besides that, the store selection was not very great, and the stock on the floor didn't match their actual stock. Had I not worked at GameStop before, I might not have known to ask about their back stock of Mario Kart 8 (which they had, but didn't have it on the floor). She informed me also that Minecraft wouldnt work anymore on the switch, and that they only had Mario Kart brand new- all of which she delivered with a snarky attitude.. so after the issue with the Witcher I just didn't feel like buying anything from her. It was uncomfortable.

Honestly my main issue was with the manager. She presented herself very rudely and condescending and I was just disappointed and left without buying anything.

At least the...

I unfortunately have a five month old and my visit was a few weeks ago..so I apologize for not remembering the names of the two employees who assisted me with my Switch trade in - but know this:

Their customer service and positive attitudes embodies everything that a GameStop experience should be. They honestly should train every GameStop employee during onboarding because they generally cared about not only assisting me with my trade in which seems like a task for other places; but, they were happy to discuss other topics such as hobbies and gaming interest which I feel has been a missing piece of the experience for awhile.

No need to go to another GameStop or purchase games from BestBuy anymore. I’ve found my new home for conversation, purchases, and gaming heaven. Believe the reviews and don’t waste your time going somewhere else. The two women were rockstars and their energy was so pleasant that I almost bought Bass Pro Shop, the game they used to test my switch because that’s how personable and attentive they were to me as a customer.

I could ramble all day. You get the jist. They’re the...

parts of what I shared with corporate because our experience was excellent

During my visit, I wanted to purchase a game and console stand, to which I found everything so easily. Aside from finding everything we came for, Paul the associate, was the kindest person I have ever met. He was just pure joy, so happy to be working, fun to interact with…anything kind you can think of, he embodied that. You can tell he loves his job, is definitely a people person and is completely genuine in his attitude. I even called back to get his name again because I couldn’t not say anything to higher management/corporate.

I’m not sure what Paul’s position is, but he would be a fantastic leader within your company..any customer service role for that matter. He deserves all the accolades that goes with his personality and demeanor. My short 15 minutes in GameStop talking to Paul was the highlight of...