Town Village of Leawood — Local services in Leawood

For the past several months my wife and I have been visiting independent senior living communities for her mother who is moving here from Arizona. We visited ten different facilities. From the moment we entered Brookdale Leawood, we were extremely impressed and knew this would be our choice. Our first impression started with meeting our sales counselor, Cherie Moses. She is an extremely elegant, knowledgeable, and professional lady with a wonderful personality. She went above and beyond to accommodate us throughout this process. The other staff members we met were also very helpful and friendly. On our second visit, we took Mom with us and Cherie made Mom feel so at ease by focusing her attention on her. Our tour of the facility did not disappoint . The apartments are very clean, as is the facility over all. The dining room is large, beautiful and very bright. It has a very extensive menu. After showing Mom some of the other communities, she also agreed this was the place for her. She is looking forward to moving...

About 8 months ago we started our search for a community for my dad. My father had been taken care of by mom for 50 years. With her gone now he seemed to be lost at the house. My sisters and I looked at 4 different places, but there was something different about Brookdale that we liked. We never felt pressured or talked down to. The staff seemed to take an interest in dad and the foods he likes and were always welcoming to us. Now dad never misses a meal and seems to be happy in his new home. Whenever we come to visit him, the staff still calls us by name and welcomes us. We tell all our friends...

Unfortunately, this facility has degraded. New management is unresponsive to its residents issues. The new GM would not make time to meet with me nor did he call me back to discuss my issues. After looking at many similar properties I am concerned with the overall cleanliness and lack of communication. For those who need additional nursing services, they have contracted with an outside firm which is seriously mis-managed. Lack of quality control and training is very apparent. Calls to the upper management were...