Smoothie King — Restaurant in Leawood

I bought several hundred dollars worth of smoothie king gift cards and received a couple dozen bonus cards each worth $5. Used several of them with no issues. Tried to use a new one today at this location and was told the card had 0 balance. The manager scanned literally 5 more and all said ‘$0 balance’. I think something is wrong w/ their system since these bonus cards were never used. I showed her the emails from Smoothie King with all the bonus cards left. There literally is not enough time to use all of them unless I go every day which it’s too cold to do so right now. Horrible service and she acted like I was trying to reuse these cards which is not even possible since they didn’t become active till 1/1. I still need to find put why these bonus cards won’t work cause the only reason I bought hundreds of dollars worth of gift cards was because of the bonus cards promotion. Feel like I was scammed into buying the gift cards now that a lot of the bonus cards they sent me are not working! The lack of customer service I received from the manager at this location did not help either. They need to train their mgmt better to deal w/...

I try to be honest and fair with my reviews and with this store, it was honestly one of the nicer smoothie kings I have been too recently. While there were only two employees there, they did their best to accommodate everyone coming in, they were very polite, and did apologize for the wait. While I understand the wait could be frustrating to some, I get that stores are understaffed and the employees who do show up and want to be there (or have to) are doing the best they can to make sure the customers have a good experience. We ordered 4 smoothies and all tasted yummie! Only reason why I am giving 4 stars is that I just wish they had more product on their shelves to make the space seem more full rather than empty. Also, when it comes to the product on the shelf, more research on the products and the health benefits should go into it because sometimes it feels that they put out what is more popular at the time than the snacks and such with actual good benefits. I understand that may not be up to each individual store, but...

*update 8/24 Service & quality has definitely improved! Enjoying SK again! I frequent this location. Some employees are great, make smoothies correct & quickly but there's others that I'm not so sure about. I HATE when I spend $9 on a smoothie (+tip) & my cup isn't full. Last time I got my regular smoothie that specifically ask for sweeteners & concentrated juice sweetener REMOVED & it absolutely, definitely had sweetener in it. I know what the smoothie tastes like with & without it, I buy it 2x a week & when I went directly to both of the employees making the smoothies one said they didn't think there was any in it & the other said there wasn't. It absolutely did & I had to throw it away. It was exactly as sweet as the 2nd smoothie I ordered for my kid that I didn't request sweeteners be removed. I don't appreciate being lied to over something that could make me...