Walgreens — Local services in Lee

Go somewhere else! Continuing a long line of bad experiences at Walgreens, but someone at Big Y recommended I try this store. Went to get a warm compress for an injury and the only option they had was a $20 rubber bag. On the way out, I found an electric heat pad in an aisle at the front of the store with the seasonal stuff (near a huge display of rubbing alcohol and hydrogen peroxide) there were two different kinds in the same section labeled $23.99 each or buy 1, get 1 50% off with no other labels nearby. I grabbed one of each cover (same product, different covers)and headed to the register. The cashier (who turned out to be one of their managers), rang them up and I mentioned the sale and he said that was only for Walgreens members (which I am and had told him already, but he still asked me to take a couple minutes to sign up). The price still didn't change so I mentioned the shelf and the price/sale sign and he checked on his handheld and said that it was a different sale. I asked him about honoring the price clearly marked in the aisle and he said no. He didn't even ask where I found them or to look at it so he could fix the signage. I cancelled my sale and saw him marching to the back of the store nowhere near where the items came from. Manager wasn't friendly or helpful and didn't take accountability for staff...

I had a very disappointing experience at this Walgreens location when attempting to pick up a package that had been shipped to their FedEx pickup point. As a photographer, I was on a tight timeline for an important session and had scheduled delivery here while moving - a standard practice for the company I was working with. Both FedEx and the rental company confirmed the package had been delivered, but when I arrived, staff told me there was no package.

While I understand mistakes can happen, what made this experience especially frustrating was the hostility and lack of willingness to problem-solve. I was interrupted repeatedly, given inconsistent information, and later learned from the shipping company that what I was told about their procedures was simply incorrect.

The rental company has since resolved the situation on my end, but they are still searching for their package — and confirmed that the standard procedure I had initially understood was indeed correct, meaning the information from this Walgreens was not accurate.

I hope the higher level corporation can address both the accuracy of the information provided to customers and the way concerns are handled with customer facing staff members, so future customers are met with professionalism and support rather than dismissal and...

I am writing this review to thank Beth in the pharmacy specifically. It is hard to find a pharmacy in the Berkshires in general but especially on a Saturday. When my infant son needed his prescription filled in a timely manner, (ear infection), she went above and beyond to ensure he would get the care he needed. I usually use the Big Y (in Lee) pharmacy for my prescriptions but after today, I will be switching to Walgreens all because of her care and thoughtful service. I hope that a higher up from Walgreens reads these because you should know you have a true gem with good wits, problem solving skills, and genuine care working for you. Thanks...