LA Fitness — Local services in Leesburg

The only thing good about this place is that it is close to my house and that is why I give it one star. Other than that it is a horrible customer services. They welcome you when you come to subscribe then they forget about you, then they treat you as one of their machines with no respect. Then if you try to cancel you have to build some nerves before you do so. First it is difficult to find a manager who can do it. The manager is always not available. Try to call them and you will listen to the most unprofessional people on earth. They give you the impression that they are always ready to finght. You must have a document from them validating your cancellation or they will keep withdrawing the membership from your bank account the rest of your life. It happened that I sat down with the manager and I cancelled one account and added another. However, they kept both accounts for four months when I asked them why you withdraw money from my account although I cancelled the account the manager said although I requested the cancellation, I declined to sign the form, what kind of logic is this? I think all staff in this facility need to get through Customer Relationship Management training, otherwise customers consider this is the policy of La Fitness and for sure the place will shutdown in few years. It is funny that they do not accept cancellation over the phone, but when I faced them with facts and I told them I will come over to meet with the manager with whom I cancelled the membership they said fine. Then immediately they sent cancellation email which is not supposed to happen according to their policy. This means they implicitly convinced that this membership was cancelled and they were charging me for four months while it is cancelled. This place needs...

The gym itself is beautiful and I love the fitness classes! BUT My boyfriend and I just joined the gym. ON MY FIRST DAY at the gym one of the staff members TOOK A PHOTO OF ME while I was working out. I was in the room (I dont know what the room is called) it was the little room with mirrors right next to the stairs. So when I was working out in the room and I see the staff member in the mirror walking back and forth with his phone in his hand looking at me then at his phone. (he did this 4 times) My gut was telling me he was gonna take a photo of me so I kept watching him. Then he stopped pacing back and forth and tilted his phone up in my direction and I saw his thumb tap on the screen of his phone and then he quickly brought his phone down and then he looked directly at me. When he looked at me all I wanted to do was to give him the bird but I didn't. When I was done working out I went to the front desk and asked the staff member ( different staff member) what is their policy on taking photos of people without their consent. He said with a blank face "I don't know" At that point I wanted to scream but I did inform that one of his coworkers took of photo of me while I was working out and all he said was "oh sorry.. I don't know" with a blank face. Now every time I go to the gym I'm always checking my surrounding to make sure that the guy (staff member) isn't around me because he made me feel really uncomfortable. Like why did you need to take a photo of me? why did you need that photo? what were you gonna do with that photo? why were you pacing back and forth like a creep while I was working out? It made me feel so uncomfortable and all I wanted to do is to go to the gym......it just sucks to...

I just signed up with LA Fitness today at the Ashburn location. The staff were extremely helpful in walking me through the membership options and helping me pick the one that was most suitable for me. They were professional, friendly, and made the entire signup process quick and seamless.

After signing up, I went home and later checked out the Leesburg location. Again, the staff there were very helpful and welcoming. I went back home to change my outfit and then returned to the Leesburg location to get a workout in after a long time. I really enjoyed my visit. The gym wasn’t crowded at all, there were plenty of machines available, and I got a great session done.

I spent time playing basketball, did some elliptical and cardio workouts using their advanced machines, and overall had a great experience. I honestly don’t know why I used to pay extra at Lifetime Fitness when LA Fitness offers such clean, neat, and well-maintained facilities. Of course, this was on a Sunday evening, so it wasn’t too crowded, but I will continue to observe and provide more feedback as I spend more time at both locations.

So far, everything has been excellent. Both the Ashburn and Leesburg staff were friendly, resourceful, and ensured I was familiar with the facilities. Thank you to both teams for making my first day a very...