Zions Bank Timpanogos Highway — Local services in Lehi

OVERVIEW I've learned that when you have a schedule to keep, avoid going to this Zion's Bank at all costs. Even though my wife says it was rarely as bad as my experience. When all was said and done it took about an hour to get a simple money order. We had to wait in line about 30 minutes, and the next 30 was the guy trying to figure out how to properly do a money order.

LOCATION The location is in a great spot right off the commuter highway, near Smith's.

PRICE Not necessarily applicable, for physical money, but the price of time was costly.

PRODUCT/SERVICE I believe we got the unfortunate luck of the draw of a brand new employee that had either not been trained or trained rather little when it came to issuing a Money Order.

EMPLOYEES I do have to cut the guy a break, he was newish. I think the most agrivating is that I could see 4 employees. Two of them were dealing with customers at their tils, one was sitting at her desk on the other end (for all I know she could have been playing solitare on her computer because she wasn't helping anyone), and a guy in one of the back offices. I saw him come out once for air or something, and then he disappeared once again as quickly as...

Zions Bank is the absolute worst. If I could give them 0 stars I would. Me and my husband have had multiple fraudulent charges in the span of less than a year. The worst part about Zion's Bank is how slow they are. If you have to file a dispute or order new cards you have to wait such a long time. Also the workers here don't know what they are doing. Multiple times I have called a branch and they have told me to call the customer care center, so then I call them and they tell me to call a branch. Do your job people. Also any other normal credit card company would refund you for fraudulent charges on a CREDIT CARD, oh but not Zions. First off it was a pain in the butt to fill out a dispute form to even try to get the money back, they finally gave us the money back for the charges about a month later, then like a month later they took the money back out of our account without any notice. Then they finally gave us the money back a month later. I am so done with Zions. I wish I would have had a better...

Excellent experience with Zion Bank. I have my business accounts with Zion Bank, and it has definitely been a great decision. They offer many benefits, and their customer service is outstanding. The attention is very personalized—I’ve always felt truly supported as a client. I especially want to thank the branch manager, who is incredibly kind, professional, and always willing to resolve any issue quickly and efficiently. I highly recommend Zion Bank to anyone looking for a reliable bank with personalized service and effective solutions. Thank you for your...