Pizza Hut — Restaurant in Lehi

My son had a bookit coupon so we thought we'd run pickup his Pizza and get pizza for the rest of the family too. I went inside and the people said they'd be right with me. It was taking so long, I placed my order online on my phone so we just had to order my son's bookit pizza real quick. About 10 minutes later, I told them I had to get my order going so I could go pick up my daughter from her activity. The girl said she didn't know how to put it in and her manager in the back said I'd have to wait because he was too busy in the back making pizzas to come help. I told her to cancel my online order because I wasn't going to be getting it if I couldn't get the bookit pizza, the only reason we came. She said my online one was already being made. I told her I really didn't care, and just left. I was so frustrated. The girl at the front was clearly new and had no idea what she was doing, and the manager in the back was obviously overworked and didn't have time to train her. I hadn't been to a pizza hut in several years and it turns out it's not...

I called and ordered a pizza & before i gave all the required info, i specifically asked if they have thick crust because another location was out of that & only had thin crust. My roommate & i both do NOT like thin crust at all. so when they said yes they DO have the thick crust, i continued with the order & told them we want thick crust & the pizza that was delivered was thin crust & it was disgusting. I would’ve gone & grabbed something else if they told us they didn’t have the thick crust. we are both super hungry & couldn’t even eat more than a bite. Very dissatisfied with the pizza & spending $30+ just for it to go to waste. Waste of money): I tipped the delivery driver a good tip, he did he job. it was just the lady on the phone & whoever made the pizza. I’d rather a call back saying they thought they had thick crust but they actually ran out vs just getting the thin crust. Won’t be ordering...

Ordered through the Pizza Hut website yesterday. Estimated delivery time states 25-35 minutes. It took about a hour before it was even out for delivery. No big deal figured they're busy. Food arrives- They forgot my drink but the driver offered to bring it back. Nice of him to offer. Since he wasn't headed back in my direction I told him don't worry about it. I'll drink whatever I have at home.... I opened my pizza and they gave me pepperoni instead of Supreme! The pasta sucked.... The bread sticks wasn't fresh. They are greedy with the garlic parmesan sauce for the chicken wings. Every other location I ordered from gives a generous amount. I called to let them know and it said they were closed! It was only 6pm. Their hours state it closes at 8pm. This is my first bad experience at any Pizza Hut ever! No other location ever got my order wrong before or sent out such disappointing...