North Hill Plaza — Local services in Lenoir

It was great, the best experience you could have when having to replace a phone. Customer service was more than you could expect, very professional, yet friendly, polite, and very respectful. I was ask what price range I was wanting, not a sales person trying to sell me their highest product. When I told her the range I was looking for, she took me straight to a display table and showed me one in the price I ask for and several more at about a hundred dollars less. I have never had this happen before, it's usually trying to get you to pay more. She explained exactly what each one had and the differences in them. I really appreciated her and her assistance and mostly her honesty. Thank you for going above and beyond to help me, you are...

I have been here 3 times now. The first time, my husband and I had a blast. We looked around and asked a few questions and never once was hassled in a purchase. The last 2 times were more out of need and shear convenient location. The younger foreign gentleman was working, and he was pushy. Kept saying spend more money. When he asked if that was all we were going to buy, I replied yes and kept saying no no you need to spend more money. I don't like that at and therefore I won't return. I'll drive the extra miles for the better customer...

Employees are all young, disrespectful and not helpful. Bought a vape when I thought I had lost mine. After I got home I found my old one. Took the new one back with it still sealed in its plastic and with the receipt and they would not do a refund. One employee stated that I could exchange it for vape juice, in which I didn't need any at the time. Took it back 2 weeks later and another employee said I couldn't even exchange it for anything else. So, I don't recommend this place to anyone...