Workout Anytime Lenoir — Local services in Lenoir

I started at this gym and was completely happy with the service and staff. Time went by and staff slowly started to change. Things progressively got worse. No paper towels to clean machines without walking all the way across the gym, waiting for at least 15 minutes at the front desk to even ask to lay in a tanning bed, and just over all became very rude workers. I got walked in on while I was in the tanning bed. (YES I locked the door even double checked it) When telling the lady at the front desk I got laughed at. After complaints and talking to the manager. Got told oh must’ve been a faulty lock!! I actually got told that by both men managers. After talking with my husband and hearing managements response to the issue I thought it best to just cancel my membership as I am no longer comfortable using there facilities. Manger and assistant manger, and another manager (maybe district) assured me they would cancel my membership for free. A couple months go by and I am now being charged again because they didn’t cancel my account they just suspended it in hopes I would change my mind. So now not only have I been humiliated and lied to by this staff. My bank account is now going to over draft due to not budgeting for that expense, that wasn’t suppose to be there. I never leave reviews but I just feel like this is not an okay situation, and I wouldn’t want someone else to have this kind of experience!!! Please be careful using this facility!!!! I will never return!!

P.S.The music plays so loud that if you did get walked in on (your in a gym with a lot of men that workout) no one will be able to hear you yell for help!!!!...

I went to activate a trial membership to see how I like it there and TRY to incorporate a workout into my existing weight loss to plan with my Dr. Also the family and friends sign ups are for family only(misleading online in the rates) ... and I can only use the trial during “Staffed” hours even tho I took time out of my day to come sign my life away to the indemnity clauses in their contracts. I was going to go either late at night or early in the morning to see how it worked out with my hectic single mom schedule. And the staff was so unapologetic when telling me I had to come during staffed hours. Even though my trial pass says “Workout anytime” no not just the name of the place. They acted like I wanted something for free...when I’m looking at options. Not like there’s much to choose from around here. They also know this fact. I feel so discouraged...

So at first I called to ask about some of my wife's account details. I found out about some issues with her and my account. Previously someone had made a mistake on my account and my wife's account and in result the employment was terminated. Luckily I had the privilege of speaking with Jacob whom recently had started working there again, luckily he knew EVERYTHING about the computer and account side he promptly fixed my wifes and my account. Honestly if not for Jacob and his professionalism, I would have left. But He and only he, took his time to fix every single detail I had the slightest of an issue with. Therefore Jacob kept me and my wife as clients, and I will also refer my friends as long as he works there. Once again thank you Jacob for your skill, promptness, know how, and last but not least your amazing...