Staples — Local services in Leominster

After leaving a 5-star review only 4 months ago, I must now change it to 1-star. I’ve been a faithful customer at this location for years, but the experience I had this week changes everything! The mail clerk with the white hair and beard was incredibly rude. I was shocked because the staff is usually very friendly and helpful - not so with his man. He took my package and never answered my question. He handed me a tracking number and said, “Have a nice day, mam.” I repeated my question, and he repeated his dismissive statement without eye contact or inflection in his voice. As I walked away, I heard him loudly state some kind of Biblical phrase using the word “flesh”. I turned around and asked him what he had just said to me and he repeated ‘have a nice day mam’ with zero sincerity. FYI- it wasn’t busy in the store and there was no waiting line. I phoned the manager who said he would ‘speak to this employee’. I will NEVER allow myself to be waited on by this person again. His bizarre comment, lack of eye contact, and incredible rudeness has left me...

Was able to recycle some unused electronics - process was very easy plus I earned a few rewards points! I also needed to replace my existing trackball and was easily able to find another wireless one in store with the assistance of an associate. He was very helpful and walked me over to the area and pointed out the device, which was also the last one hanging up on the display! I was also able to use my rewards credit toward the cost of the trackball, which...

Bought an office chair here and the after sales support is non-existent. Both Staples and the chair original manufacturer (Boss Office Products) refused to do any kind of repair or replacement on the chair. This literally got to the point where it was becoming a waste of time going back and forth with BOSS and arguing over a $65 chair that I threw it in the trash and ordered a replacement from Amazon. Will never be using Staples for anything...