Rent-A-Center — Local services in Leominster

The customer service person in store was nice (Ethan). Everything else about the experience was pretty bad. First, we wanted to rent weekly since we only needed temporary furniture and weren’t sure how long we’d need it. Unfortunately we were told we could only do a monthly agreement since it was a “short term rental”, and had to pay a month in advance. We paid and scheduled delivery for the next day. The day of delivery we the delivery was 3 hours late and had we not called to check the status they would have not notified us and showed up whenever they did. Delivery was ok, the guys were kind and polite. The couch was dirty, likely not cleaned after the last rental. After 3 weeks we scheduled a pick up/return of the furniture as we no longer needed it. We ended up paying up for a week we didn’t use, nonrefundable. Again, we were told what time pick up was and an hour after the scheduled window we had not heard from them. We called the store and were told that the truck was running late and would be there in an hour or two. A little over an hour later the driver called and said he be here in “10 minutes”, another hour passed. We called the store again and were told “they should be there”, though they were not. We were then told the driver went to the wrong address and would arrive soon. They finally arrived a few minutes later to pick up the furniture. Hours late, and no communication from the store. I’ll likely never return there or...

If I could give zero stars, I would. TERRIBLE, rude customer service at the Leominster location. They allowed my friend to exchange an electric mountain bike without my authorization (I had the contract with them and was making the weekly payments, not her). The first bike’s brakes didn’t work properly and she almost got extremely injured while riding it. The second bike would only ride about 10 miles and then die on a full charge. It was also rusted and the headlight broke the first day she took it for a ride because the previous renter must have rigged it. Also, the first bike was more expensive weekly than the second bike. Rent-A-Center continued to charge me the same amount every week out of my account and wouldn’t reimburse me when I returned the second electric bike. I am very disappointed and will never rent anything from this...

I couldnt give a zero star review or would have.has anyone heard of the term domt judge a book by its cover. Well, I was fully approved thru rent a center for one of there products. I make over a grand a week and it was gonna cost 20 bucks a week. Everything was done ready to go. They found out i lived in a hotel and told me they cant sell to me. If i recall i was FULLY APPROVED THRU RENT A CENTER. No matter what there terms r if there employees feel like u shouldnt get it they will refuse to sell to u. Ridiculous company wasted days of my time for nothing. I have lived in this hotel for the past six months and no matter if u got a dollar or 1 million dollars on u they will judge ur book by ur cover. Not...