America's Diamond & Jewelry Exchange — Local services in Lewisville

This week I decided to shop around to check out different jewelry stores customer service and prices. I needed to get my tennis bracelet fix and decided to downsize the amount of my silver and gold jewelries All 3 I have visited offered me great customer service. However I was given different prices to fix my bracelet and of course the amount offered for my scrap jewelry. One of the jewelry stores I came across was America’s Diamond & Jewelry Exchange In Lewisville. I was given excellent customer service the moment I walked in their door. Mr. Sibby Alvi took his time examining my tennis bracelet and gave me an explanation of how it will be fixed. He was very courteous and thoroughly informed me about how he was doing on buying my silver and gold to give me the best offer. I left the store totally satisfied doing business and feeling not ripped off! Mr.Sibby Alvi fixed my bracelet with the least quoted price and had offered the best $$$ to buy my scrap silver &...

I was out shopping for a few unique items for the kids and I decided to get something from this location. I wanted to get some coins and I found that this store had a limited variety of nice looking silver, but no gold. I noticed that the jewelry display cases were empty without any displayed items. It reminded me of fake store fronts just used for other operational things. The clerk helping me was just okay. I had just called to ask questions and turned around to stop by and view what the store had to offer. This location and functional status was a bit off and not a comfortable environment. Upon entering the store, there is an electronic lock so I guess it's for safety...or not, who knows. It was mid day so I guess they could have just opened up the store. I completed my purchase of the five items and...

All I can say is run, run, as fast as u can away from this place. They r totally dishonest. I took my ring in to b fixed bc 1 prong was catching on clothing. I was told to come back in a couple of hours to pickup. A month later the almost 1 carat diamond fell out bc the guy soldered the prong down, which should have been retipped. I go back to tell them what just happened and they say we don’t assume any responsibility for your lost diamond. I had all of my paperwork from 6 years ago where I purchased the ring. The bank did refund the money that I paid to get fixed bc they didn’t fix anything. Am now caught up in a legal battle to recover my diamond...