Kroger Marketplace — Local services in Lexington

I am done with Kroger. It is getting worse and worse every time I go in. The store itself is kept up and clean. That’s not the issue. My issue is being hassled by multiple people that this location allows to harass every customer that comes in the door. This past week alone there has been Spectrum, Boy Scouts, random kids selling $15 boxes of chocolate asking me to cash app them, a football team selling chocolate, an anti-bully campaign and now what looks to be a religious organization. I usually just pass by and don’t show interest, but today on my way out, someone jogged up to me wearing dress pants and a tie calling out for me. Thinking I dropped something, or something was wrong, I stopped. They then tried to peddle whatever it was they were doing, so I walked away and told him I wasn’t interested. Being in a hurry to get home with groceries I was growing frustrated. Then after I got to my car another person wearing dress pants and a tie approached my vehicle to try to talk or sell something. At this point I went off and told him not to approach me or my vehicle.

After all of this, I got home and tried to call the store to tell them about the situation. After dealing with their menu system that isn’t working, I finally got ahold of the front desk. I asked to speak with someone regarding my visit I just had and they told me to wait a second. After about a minute of the phone being set down, not on hold, they hung up on me. I called back to just talk to the lady who answered the phone and she didn’t seem to be listening. So I asked if she was listening, and there was no response. The phone had obviously been set down again. I’m done...

I love this store on most days, customer service wasn't great tonight. The photo I attached, I was asked, by a manager, to walk back from the uscan to the produce and take the photo to prove the price. When I keyed in the produce code for a medium avocado the first time, the price rang up 1.99$. I called the associate over, but a manager came in his place. I told him the price should be .99, and he informed me that I was wrong. He said 1.99 was the cheapest avocado. I said, "no, there is a sale, the sign said .99 you can check". Keep in mind that I'm disabled, I wear very colorful braces from my feet up my lower legs that stop at my knees. He was a very healthy looking man, obviously not disabled and on the clock being paid to do this job. He stated that if I wanted the avocado for .99 that I would have to leave my items, walk from the checkout to produce, take a picture of the sign with the price, and bring it to him to prove, before he would change the price. I did so, while he stood at the end of the checkout lane laughing and talking with 2 other employees. I wish I had taken a pic of THEM! He, nor the 2 employees he was talking to, were working the uscan, there were 2 other employees doing that. I purposely went to him to show him the pic, and have him change the price, instead of the employees working the uscan. All was well at the end of the day, but it was not good customer service, nor was it very good, just general kindness, or idk ..I cant think of the right word, but had he NOT been an employee, it would have still been considered inconsiderate bordering on...

I went to the meat department looking for top sirloin Angus today, asked for it to the person behind the counter. He said he would ask so e one came back and said only USDA meat. I said do you know why he said no. That's fine, no big deal. He said the steaks were Angus. I said ok I will take a ny strip. As I looked it was only labelled USDA while the others had a sign Angus above them. I pointed that out. He insisted that they were Angus. I couldn't take that chance because steaks are expensive I didn't want to possibly purchase the wrong item due to a label descrepincy. So he took another customer than stated this is why I should quit this f@#$%n job, and proceeded to be angry. So as I was waiting another guy told him he should chill and take a break. So the next guy comes and asks what I need. I'm like well I will take a pound of the Angus ground beef. He goes it's the same thing that's in the already wrapped department, but if you want I will still give you this kind.. I say dont worry abou it... The meat department has changed. This used to be my favorite Kroger because they had good friendly customer service in the meet department . I sensed a lot of laziness and attitude.. you guys poor attitude is the reason I said a s rew it and up and left the store... I definitely wont be back to this particular Kroger. If I could've gave less than a star i wouldve... to tatescreek i go ... no more Richmond...