Men's Wearhouse — Local services in Lexington

Where do I begin.

My wedding was 9/28/2013 and we picked out the tuxes in January of this year. Sales staff was less than delightful to work with, but we didn't care at the time. A few weeks before the wedding, I get a call from a woman at this store confirming what we had picked out. Everything was correct. Fast forward to the THURSDAY before my wedding (of the same week). My husband goes in with his best man to try on the tuxes. Issue number 1: the ties are completely wrong. On the phone, we had said striped ties would be fine so long as they were all black. The ties were royal blue/gray/black striped. When we pointed this out to the same woman I spoke with, she got an attitude, never offered to fix the problem, and even tried to throw ME under the bus because I had "confirmed" them. Second issue: the vests: The vests on the mannequin of the tux we picked out was a flat black. The vests we were given were shiny. The same woman said "we can't give out anything different than whats on the mannequin"... that was a total lie. We compared the vests side by side and they were totally different. Again, didn't apologize or try to make things right. This was all happening DAYS before the wedding!! Issue number 3: fit. All of the guys (with the exception of two) requested slim fitting tuxes. My husbands pants fit around the waist, but hung off of his legs. The sales clerk argued that they were slim fitted when they clearly weren't. What ended up happening was my sister in law went to the store inside the mall to speak with the manager there, Nicole. THANK GOD FOR NICOLE. Although I never spoke with her personally, she called our store FURIOUS and tried to correct the wrongs they had done. My sister in law picked up all of the guys' correct ties herself. The guys had to pick up their new vests THE DAY OF THE WEDDING. THE DAY OF!!! Are you kidding me?! As if I wasn't stressed enough, my guys don't have all of the clothing they need to wear in my wedding? Overall, the staff at this location was rude, unapologetic, and never offered to make anything right. I am so upset that we used them. OH! They also didn't even open the garment bags when the tuxes were returned, so I'm sure they'll find a way to charge me for something and hold me accountable. NEVER AGAIN. As one of the only tux rental places in Lexington, you would assume they would know what they were doing. SO WRONG. Never doing business with them again. Will 100% be going to Geno's next time. I still cannot get over the fact that the lady looked at my face and tried to...

I went here with my father to buy suits for a very special occasion. That was in the beginning of November. It happened to be a 50% off sale so we bought a value of $1600. The girl at the store in the mall (THE MANAGER!) was wonderful to work with. She seemed to know what she was doing and be very knowledagble about the whole process. He is a big and tall man so we expected something would need to be ordered and it did. She placed the order and we set a date with her that she told us she would be working so we could come in and try everything on and see if it needs to be altered.

Flash forward 3.5 weeks to December 7 and he traveled the 2.5 HOURS to get to the store only to find out that not only had the jackets not arrived, a pair of pants were missing and the shirts were all the WRONG SIZE! This order was butchered. That day they opened the box, they hadn't even done any verification whether or not everything on the packing slip was in the box (it wasn't). She also had taken that day off.

So they had to replace the order. They said they would send the order to the larger store for free alterations when they arrived.

We went to the main sore to have the markings done and they would transfer those markings so they could order the tailor the new pair when they arrived. That they should arrive by that monday. Here it is Wednesday and we call to see if they're ready and THEY DON'T KNOW WHERE THEY ARE! They had to take the time to find everything and are unable to say if it all arrived. They have offered a refund of 1 jacket. The mall manager then told us they would take care of it and it would be at the main location to pick up and I would arrive Friday after three to do so.

Today is THURSDAY AND THEY HAVE NO IDEA WHERE THESE ARE! THEY CAN'T EVEN FIND THE PAIR WE DROPPED OFF IN PERSON!!!!

For a company that is in the business of important and special occasions and a place where people spend a LOT OF MONEY, this is the most disgraceful customer service experience I have ever had and I was just accompanying the person who decided to turn to Men's Warehouse for help. He was so excited for this step and these new clothes to support him and this company HAS...

First of all, I have to say that the staff was always nice. They weren't rude, and I'm sure they're good people, but it doesn't appear that they're very good at handling tux rentals. Although I do not have a personal issue with the clothes Men's Wearhouse sells, I do NOT recommend them for wedding tuxedo rentals. When a store charges over $200 a person to essentially borrow a suit for a weekend, I would expect there to be no issues with any of them, let alone with more than half of the tuxes rented.

My wedding was on October 6th, and 4 of our 8 groomsmen (plus my husband) had something wrong with their tuxes that required a trip back to the store to pick up a corrected tux (and my husband's was still wrong for our wedding day). One groomsman was put in a slim fit tux and one pant leg was smaller than the other, another groomsman's pants were still falling off after being tightened all the way, my husband's vest was the wrong size, his tie was the wrong color (white when it should have been ivory), and his shoes were so small that he was bleeding by the end of the night.

I believe some of the groomsmen may have called in their own measurements, so I suppose any misfitting tuxes could have been an issue with how they measured themselves, but my husband and I went to the store and he was measured by an employee. He tried on the tux we rented, the vest, the shoes, etc. When we left the store that day we felt confident that everything would be good for our wedding day. Yet somehow, despite having tried everything on, the day he went to pick up his tux for the wedding it was wrong, causing him to have to drive back into Lexington from Lawrenceburg on the day of our rehearsal.

The manager attempted to make it right by offering $20 back to the groomsmen who had problems with their tuxes, which I'm sure they appreciate, but what I would rather see are tuxes that fit appropriately the first time they're picked up. People (especially the groom) have other things to do on their wedding weekend other than drive back and forth to Men's Wearhouse to fix an issue with a tuxedo that shouldn't have been a problem in the...