Kept having my power blank out for years. Would happen every 5-12 days it seemed like. I eventually had enough and called. Got my report entered and had the Licking office call me back within 2 minutes of my call to explain the issue and why it keeps happening. Come to find out, this is the worst year ever for small rodents getting fried. Had a decent conversation about it and the conclusion is, we just need to hunt and get the squirrel population under control. He said last year was in the 100s of rodent caused outages. This year, just less than 2,000.
Appreciate the super fast response time this company has and the 5 star customer relations.
Thanks to...
Read moreHorrible. I tried to call for 2 days to set up a payment! Got hung up on from the automated messages for 2 days! Day 3, they cut off my electric! I finally got them by pretending there was a power outage. They wouldn't turn my power back on even though I have a sick kid at home and I could set up a payment for the next day (on pay day). Heartless. I had to get a loan. Thanks for nothing! There is no other company I can...
Read moreHas been a reliable and trusting company for years, and they don't just change the billing on you month by month, like most companies. They are safe and reliable and trustworthy. I just wish they didn't charge a late fee (so high) and would allow payment via phone much easier for those wanting to help others. It's odd when a good Samaritan can't pay a bill...
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