Goodwill Thrift Store & Donation Center — Local services in Lilburn

I came here to get chairs for an office space. Upon arriving I saw only one of the chairs I needed. I picked up the chair and proceeded to head to the cashier. Once there I discovered that the price tag had flew off. The cashier rudely told me that if there's no price on it I would have to wait 24hrs for them to make a price. Once hearing that I went to retract my steps. I was able to locate the missing price tag on the floor where I was. When I returned to the cashier with price tag she began to ask did this price tag come from my chair. Nevermind the price tag had the price and the description of merchandise on said tag. It was clear that being nasty and rude was in her nature I asked for the manager.Cashier began to laugh as she walked to the phone to call manager. Once the manager came I had explained the situation. As a result she explained tht what the cashier said regarding 24hr turnaround pricing was accurate. She then stated with a smirk she apologized. At this point it was obvious that the supervisor and said cashier have a relationship to the degree where her horrible behavior is commonly overlooked and accepted. After my horrible treatment from both employees I decided to take my business elsewhere. Its obvious this company is desperate and hire the worst of the worst of people as employees. No warm welcoming, no friendly faces,no customer service, no respect for the paying customers or the business. Just rude, nasty service,awful attitudes, hair scarfs and long bat wing eyelashes.The cashier looked liked she literally rolled out of bed and came to work.Thank God for the Duluth...

I have gone to this goodwill for a while, but recently moved away so it's not as convenient as it used to be. I shopped here on my way to something because I was familiar with it and now regret that decision. Yesterday, I was trying to return some clothes I bought a few days ago that did not fit and was told that the return system was down. I thought that was weird since everything with the rest of the system seemed to be working fine, but I gave the employee the benefit of the doubt and left a little frustrated. I then had someone call the store today and see if they were accepting returns today and was told yes. After getting this info, I took time out of my busy day to go to the store. I showed up, waited in line and when I got to the counter I was told once again that their system was down. I expressed how frustrating this was since the store is out of the way and you can only return it at the store you bought it from. Plus, I mentioned how I got turned away the day before as well. They tried to convince me to do an exchange instead, but I was not okay with that. I then told them that we had called the store and were told they were accepting returns today. Then she called her manager up to the front and my return was accepted just fine. I was so annoyed that I was lied to, most definitely once, but probably twice. If you are trying to return something and they tell you the system is down, ASK AGAIN. Lying to customers is unacceptable and terrible...

Went here on October the 30th at around 6 and everything was going great until I went to go ask one of the workers if the dressing rooms were open (it was my first time there) and the lady, I asked cussed at me and said that they weren’t open sarcastically and walked away furious. Mind you, I asked nicely, and even after I she cussed at me and gave me a dirty look. I did not say a single thing to her back. Then I left my car there for two minutes at least to go check out another item and when I came back, it was gone and they had put all my stuff back (i was not more than 5 feet away from my cart) everyone was in a bad mood that day the cashier that was there was such in a bad mood and was just overall rude, I walked into that store having high expectations but left disappointed. Y’all really just be hiring anyone at this...