Mattresses and More (whatamattress) — Local services in Lilburn

*I rate this 4.5 out of 5. I don't see an option for half a star, but my score for Mattress and More is 4.5/5, not 4/5.

I bought a tempur-pedic mattress from Alan Jr at this store. I give A+ to Alan in communication. He was on top of everything and was immediately responsive via phone call and texts. Shipping was prompt and Alan Jr. kept me up to date on everything. He was also fair with me in terms of negotiating with the price. I got everything exactly that I paid for and we are extremely happy with the mattress, especially since we did not have to pay full price for it at a department store. I asked Alan Jr. a lot of questions before the purchase and he was very patient and understanding in answering them.

There is only 2 things that I had an issue with, but this should definitely not deter any of you reading this from buying from Alan Jr. and Mattress and More.

1. I was not impressed with the white glove delivery people. For $150, they brought the mattress and box spring to my bedroom, but did not put together the bed frame (which shipped separately). When we asked them to, they refused. Also, there was a hole in the fabric on top of box spring that happened while in their care. Alan Jr. was gracious enough to deduct $25 from the cost. While we weren't thrilled about the tear, the mattress rests on top of it and we'll never see it. The white glove delivery is not at all reflective of Alan Jr. or Mattress and More, but I wanted to share my experience with them.

2. The other thing, which is why I gave 4.5 stars instead of 5. Before confirming my order with Alan Jr., he advised me that there was a tear on the bottom of the box spring, which had been patched up. Alan Jr. sent me a picture of it...it was hard to see due to plastic covering the whole box spring, but I agreed to go ahead with the purchase. Upon getting the box spring, I was a little disappointed in the patch job. The fabric covering the hole was loose. Also, it appeared there was another patch job on the other side of the box spring that I was not told about. In any case, the structural integrity of the box spring was not compromised and it was more aesthetic. It's also something that is completely out of view as well. I received two box springs in this order. The other box spring was 100% perfect.

Other than the box spring, everything went well and my wife and I are very happy. We would definitely order from Alan Jr. and Mattress and More...

My wife and I Went to Mattresses and more to purchase a Beautyrest Black Mattress. The store has good prices for top brands, but unfortunately we found out the hard way why. After removing the plastic I noticed that the manufacturer’s mattress tag had been cut off, which was a red flag. It is illegal for a manufacturer OR RETAILER to remove a mattress tag because it contains valuable information about the date it was made, and the materials it contains. It also helps alert a customer if the mattress might have been previously sold or used.

We began having problems with our mattress within the first week of sleeping on it; the support just was not proper for a mattress of any soft/firm level. Parts of the mattress would cave in like a mini foxhole when laid upon, and two people laying side by side would cause a trench. So much for comfortably snuggling! The only time I’ve observed mattresses behave in this manner is when they are worn beyond useful life or defective. By the end of the week my back was killing me, and my spouse’s by the end of the second. We had paid for a premium, luxury level mattress and were hands down receiving the worst sleep experience of any mattress in our lives.

I called the store and spoke with the owner, and inquired about having the mattress examined under warranty. I was informed the mattresses he sales, or at least this one WAS NOT COVERED under the STANDARD 10 YEAR Beautyrest warranty. What, why wouldn’t it be, and why were we not informed of this before purchasing? I asked him about the missing manufacturer’s tag, but did not receive a plausible answer to why Mattresses and More removed it. The owner went on to blame everything from mattress softness to improper foundation support to box springs, but in the end it was clear that he would not be providing any assistance. We are stuck with a terrible expensive mattress and have little choice but to purchase another. Lesson...

I purchased a new mattress here yesterday and wanted to praise Angel, who was my salesperson. Angel was kind, knowledgeable, friendly, let me lay on mattresses, applied no sales pressure, answered all my questions, and helped me pick out the perfect extra firm mattress. They have many great brands here, including Sealy, Serta, Stearns and Fosters, even the occasional Saatva. I received a good value on a premium mattress and am grateful my hunt is over. For a modest fee, they deliver mattresses locally and will recycle your old mattress.

As part of my research, I read a ton of online reviews on mattresses for weeks, including from brands that only sell online. It’s honestly stressful making a large purchase online... what if the mattress doesn’t feel right? I’m glad I went in to a local business and had the benefit of peace of mind. I bought a Beautyrest Black which was the perfect firmness. It was an inner springs hybrid, which is what I was looking for. Again, Angel let me test out as many mattresses as I wanted, but quickly identified which I’d probably love, given my sleep profile and preferences.

The owner, Alan Sr., told me their prices stay consistently good, beating out holiday pricing from chain and online retailers. I confirmed that for myself this Labor Day weekend. Their showroom is no frills, but service was outstanding. I’m glad Gwinnett has local businesses that provide a fantastic value. I have every confidence in my purchase and would happily refer others. Thank you,...