Ernie's Mattress 1st — Local services in Lincoln

We ordered a bedroom set on February 19th and were told receipt could take up to eight weeks. The bed, dresser, and mattress were delivered on May 2nd only after multiple calls by us. two night stands still have not been delivered as of this date, June 17th. Worst customer service experience I have had. They have never called us with any updates. We have had to call them and they never have any idea what the status of the order is and seem completely indifferent to finding out. Suggest you take your business elsewhere or only buy what they...

Very disappointed! Lee, our sales person was great. When our bed was delivered it looked so much smaller than our previous queen (and without the brackets for headboard) we questioned the size. Our queen sheets don’t even fit. More like a double. We inquired tonight about changing for a king. Even though we had the protective mattress pad the cost difference is $1,400. REALLY??? I’ve bought lots of things from Earnie’s before but probably my...

Purchased a couch and was told it was the highest quality. Still paying it off and it squeaks when I sit on the chaise. Called Ernies for warranty repair and was told I had to pay for sending it back for repair. Told them I didn't want to pay for a repair for a 'high quality' couch that I'm still paying off and be without a couch for a few months as an added 'bonus'. Left a message for the owner to give them a chance to make it right but...