Mac-Warehouse — Local services in Lindon

Short Review: : Little to no communication with us for over a month and a half after we dropped off our laptop for a damage assessment. After finally calling today, it turns out that they had already decided it was not worth looking into. No communication on their part either on progress, options, or when it was ready to be picked up.

Long Review: First of all I would like to preface that this is not a review for the sales department. Although I have not personally shopped with Mac Warehouse, I am sure the sales team does a terrific job. This review is rather for the service department and, more specifically, the communication that the service department has with customers.

In late December, my wife's laptop stopped working after it encountered some contact with water. Not knowing whether the computer was salvageable or not, we decided to bring it in to be examined by Mac Warehouse. Our goal was to find out if it could be fixed, how much it would cost to be fixed, and if we could recover the data from the computer.

When she dropped off the computer, she was told they would get to it a little later and we would get a call back at the end of the day after they had a chance to look at it. We ended up receiving a call back that stated they were actually a lot more busy than expected due to the holidays and it would take a few more days for them to get a chance to look at it.

Fast forward a week later, my wife calls back and is told that they have still not gotten a chance to look at the computer and that the technician was on lunch and was unavailable to tell us a status update on the computer. This exact same call and situation happened about three more times over the next three weeks.

Two weeks ago, my wife finally stops by in person with a backup disk and asks for an update and also asks if they would be able to transfer the data from the laptop to the disk. They still do not have an update on the computer but do take the disk and state they will call back in two days with an update on the data transfer.

We never received a call back.

I decided to call today to find out what was happening with my wife's computer. I was told over the phone that the computer was never looked at to determine the extent of the damage and that the technician probably looked at the computer and decided not to pursue any further examination as it would have probably taken too much time and energy to justify a consultation.

This would have been a completely acceptable answer had it been elaborated to me as soon as the technician looked at the laptop; not after a month and a half of continuous calls to the store with no updates.

I decided to come pick up the computer at this point. When I arrived at the warehouse, I asked in person what was actually done to the computer during the month and a half it was in the store. I was told by the individual I spoke with that they were done hearing from me and that I can look into other places should I want to find out what is wrong with the computer. They were however able to retain the data from the computer and provide it to me on the disk my wife dropped off.

This was a very frustrating process for both my wife and I, mainly because it could have easily been avoided. I am giving two stars (not one) because they did try to rectify the situation by providing the data backup. It would have maybe even been three stars had it not been for the way I was treated when I went in person to pick up the laptop.

*My best piece of advice for the company would be to take more proactive measures to keep in contact with customers during the time their products are being examined and notify us when our products are ready to be picked up. Communication is key in any relationship; especially the relationship between business and customer.

*If you are considering taking your business to Mac Warehouse, be prepared for little to no communication and a long wait (many weeks) in which you may not receive any updates or notification when the service...

No customer service, bad products, horrible business all around. STAY AWAY!!! Don't get too excited about Apple products at a good price here, it's not worth the low quality, hassle and lack of customer service. No one answers the phone at this company. There aren't even any phones that ring in the store. I called their number when I entered the store, after having tried calling for almost an hour, and no sound of a phone ringing could be heard in the store. I guess they just want you to leave a message and waste more of your time. We purchased an iMac from them, and upon returning home and plugging it in found out there wasn't an operating system installed and the hard drives weren't even wiped completely. We returned to the store the next day to have the problem checked out and all we got was an "oh sorry" no other compensation or anything for our troubles, frustration or time lost. The manager also told us "oh you should have called" blaming us that their technician wasn't there. Calling doesn't do anything anyways since the phone doesn't ring and no one answers. We left the computer to get fixed and never received a call stating it was done, which we found out it was when we went back to the store to return the computer because it was a joke. The employee told us we had "bought a lemon" and it was a piece of **. Even the employees aren't sure of the product they sell. Good thing we returned it. NEVER...

I Came here to get a MacBook Pro a few weeks ago and was told i could trade in my 2011 MacBook Air. They weren’t going to give me much but I’d take $125 towards a new MacBook Pro. sure, why not I just wanted something newer but couldn’t complete the deal at that exact time. so the Guy tells me to go online it’s a bigger store more products blah blah blah so After research I found one online at the store about 2 weeks later it was a great deal I thought so I went ahead and purchased after getting the monies together (they’re a bit pricey Incase u ain’t know) I get the laptop in the mail (3 days later) looks good accept a line thru the screen & they gave me a 3rd party charger and told me to buy a apple one from them separately for $80 and also they aren’t accepting trade ins and the store in closed for now.. so now I’m looking at 800$ for a MacBook Pro (2015) without the original charger?& I won’t get the trade in I was quoted & promised.. I don’t use 3rd party chargers for any of my Apple devices or any other devices so why would I with my Apple laptop? I’m sure they didn’t buy this mac without the original charger and didn’t say it comes like that online so I’ll be returning this and am already satisfied with the 2018 MacBook I just purchased from Apple. U get...