CubeSmart Self Storage — Local services in Little Elm

Updated Review: Visit on 6/7/2025. I've been a customer at this location since April 2024. Everything was good when putting in and removing boxes until my visit yesterday on 6/7/2025. Issues I ran into:

1. I walk around for 10 minutes looking for a cart. I count not find one. I ended up removing 1 box at a time. This took much longer than usual and would have expected.

2. Upon leaving I went to multiple gates that did not work

Once I fund a gate that would open, I went to the office to discuss these issues.

1. Ladies stated there is only 1 cart on the entire property. I just can not believe that. I've never arrived at the building and there was no cart. The pointed to a building 1 might be in. multiple buildings from mine.

2. I told the ladies about the gates. They said they were aware and had a work order to have them fixed. Wouldn't be good customer service to have a sign on the gates that is not working so that we customers are not sitting there wondering why it's not opening?

Maybe more training or attention to this property is needed. I used another cubesmart location in 2022. I never had any of these issues.

Old Review Very helpful. I've been there over 1 year. I had an issue today and Kaleigh Lusk was very efficient and very friendly. Excellent...

Background story first. This is the 4th storage unit I have rented this 2016 year. Each served their purposes on my journey to update my house, sell it and move into another space. Since the spaces were very close in quality, let me tell you what set this place apart. I really liked the office staff. They have a friendly, easy to get thru process. I was first shown the most reasonable cost unit. It was a climate controlled unit inside. I was so impressed by the electronic doors to enter the building. I can't tell you how hard some of the other facilities were to use because of heavy fire doors. I was so amazed. What? A storage unit that doesn't' fight me just to move my stuff in and out? Amazing. I have a personal preference for units I can drive up beside, so I opted put of the inside unit. The space is lit well enough I can move things when it is dark. I do wish they had lights inside. But, that inconvenience is offset by the wonderful amount of hours I have to utilize the facility. No place i have been this year has better hours except when I looked at U-Haul. but they have a crap system, and want to charge add on fees for those kind of hours.

I think I have found a keeper.

Best...

When I started using this storage facility it was called Sunflower Storage. It has since been purchased by CubeSmart. The prices went up a little bit, but CubeSmart provided web access to view information about and manage the storage unit accounts. The service provided by the staff was excellent before and after the change. The facility and its units did not change. The access changed to require use of the entry code to exit. The climate control is adequate but a little dated. The lock sets on the doors to the hallways get in need of repair and stay that way a little longer than I would like. I think the facility is adequate and reasonably priced. The staff have bent over backwards to be helpful. I had to store 5 units of "stuff" when I moved here, and they helped get the units as close together as could be arranged. They have also been very accommodating as I have released units and swapped units. When releasing a unit you are supposed to sweep it. As I was preparing to release a unit, I kept the staff apprised of my plan and timing, and the manager swept the unit for me before I could. They also will provide nice rolling carts on request for moving...