AAA Home Center — Local services in Little Rock

The most horrible place to purchase anything. Appliances are damaged and constantly problematic. The furniture is cheap quality. They take advantage of the uneducated and marginalized in the local community. The owner, Cory, does not hear what you are saying and dismisses her clientele as though they are irrelevant or unimportant even when the client has valid concerns...instead of correcting errors made on the part of AAA, she cuts you off in conversation while making attempts to demean and invalidate the experience of the client. You spend costly amounts on repairs of their appliances and still have problems with the appliance that they are unwilling or unable to address or correct without costly fees and those repairs are NEVER fully corrected.

Case in point: I had a Kenmore fridge that was purchased from Sears in 2003, never had it serviced, and it finally had to be replaced in 2017. I then purchased a Kitchen Aid fridge from AAA and have had CONSTANT issues that AAA claims they are repairing and the issue NEVER goes away. The freezer keeps having problems to the point I had to replace the rubber gasket at the end of December 2019, called about it twice in 2020 (the freezer was still having problems), spoke with the owner today who says I have to pay for them to come fix the brand new gasket that has come loose and hanging under the freezer drawer. Even though I have called twice about this issue in 2020 (once in February 2020, again in April 2020, and today) the owner says she will not honor the warranty. Really? I called within the warranty time in Feb 2020 and was told to just continue using a little more force to close the freezer drawer as the gasket needs to get “adjusted” to its new location (whatever that means).

My experience with this company has been horrendous as it relates to their appliances and the cavalier attitude of the owner lets me know this is in not a reputable business. They are heartless and have zero compassion when they are the ones who are touting a product (the brand new gasket) that has failed. Unwilling to take any ownership for the failure of their product and unwilling to correct the failure of the product without passing the cost along to a client that, if they were truly thinking clearly, has the potential to spend thousands of dollars more with them in the future than the amount of money it would take to come out and replace their cheap gasket. Instead, they have shown that they don’t care about the potential loss of future business and instead care about getting paid for failings on their part.

Absolutely sad and atrocious. SHOPPER BEWARE...DO NOT...

This place is an absolute joke. Terrible quality on furniture, no wonder everything is marked down. Be careful going upstairs to view mattress’s, as there are roaches littered here and there. There was only a female associate when I came in and she was as clueless as ever. Finally got help from a “Cory” who is probably the rudest woman I’ve ever met. Extremely dismissive and doesn’t listen to a word you say. Can’t believe someone married that! Now on to the appliances, 2 words: overpriced junk. You’re better off buying something used off Facebook marketplace. Also beware of loiterers hanging outside of the store. Don’t know what I expected going into a furniture store on...

I purchased a nice washer and dryer set from them. I went on a weekday, on my lunch break, dressed in a suit. I was treated kindly and the male associate checked on me quite frequently. The lady working in the store had a attitude as if she didn't want to be bothered. But that didn't stop me from continuing to shop. The only other downside was when I returned to pickup my set on a weekend. I walked in the door with a t-shirt and some jeans on. I wasn't greeted at all and it took a few minutes for them to ask if I...