Popeyes Louisiana Kitchen — Restaurant in Little Rock

If I could rate zero stars, I would. I went to this location and ordered a 8pc nugget meal. I requested that the food be made fresh to order. When I received my food, I immediately noticed that it wasn’t fresh or decently warm. I requested fresh food and I was told that the food was made not long ago and that it was good for 30 minutes. The food was hardly warm and you could tell it had been sitting for a while. I was given a replacement. However, the replacement was worst than the first order. The chicken nuggets were undercooked and cold and the biscuit was hard, as if it was microwaved on high. I went to the drive-thru and politely informed him that I did not receive fresh food and that the food was undercooked. The Hispanic male I spoke to had a very combative and rude attitude with me. He asked me very rudely if I wanted to wait 12 minutes after I had already waited for fresh food two times around. I politely told him I could not wait an additional 12 minutes after the hassle up to this point. He rudely says, give me your receipt and your food and proceeds to give me a refund. I am sharing my experience because I have never experienced this kind of rude and unprofessional customer service anywhere to this degree. I will not bring my hard earned money to this food chain and be treated this way again. That was...

We had a Potluck at work, which we all know that we need from from time to time. After spending nearly $ 40.00 at this store. The order was completely screwed up. Which in turn screwed up our potluck. We call back to the store they tell us. That they are sorry and will replace our order when we come back. We're thinking okay that fine we will just have it for lunch one day. I go back up there a couple of days later. It's something completely different, the staff was rude and the manger was even worst. By the way I still had the receipt which we were told that we would need. This first happen on 10/26/2015 after four phone calls. Well upper management call me today to resolve the issue. Now this person was much more nicer. However should it have taken all of this? We spend good money with them every week and me myself I'm always at Popeye's location. I give the manger two stars for finally...

Went through drive thru ordered 12 piece legs and thighs and a order of shrimp. This was at 10:01pm on Oct 1. The shrimp was so hard couldn't eat it. Driving 13 miles When I got home to fix a plate the box only had breast and wings. Call the manager on duty and she told me she would replace the whole order I told her it would not be tonight. She said that's fine. She never said a word about the receipt and I didn't think about it because my son and her knows each other we even called her on her cell phone about this matter. Ever since been trying to get that order. She says without receipt she help me. I told her I didn't keep receipt because she didn't say anything about it at first. I sent her a screenshot of the transaction. Shows the date,time, amount, and store number. She still would not keep her word so now I was...