Melissa Furniture — Local services in Little Rock

On November 26, 2023, I arranged to lease a coffee table and TV stand from Melissa Furniture, with an expected delivery by the end of January 2024, which I agreed to. However, I received these items on March 2, 2024. Upon delivery, the sales representative, Francisco, required me to sign a document confirming delivery before bringing the items into my house. After signing, they brought the items inside. I inquired about assembly, and Francisco informed me that the items were pre-assembled and only needed to be unboxed. Upon unboxing, I discovered the coffee table's glass was cracked, and the cord was dirty and sticky. I reported the damages to Melissa Furniture and was instructed to send pictures. I also notified Kornerstone Credit, the financing company, to see if payments could be paused until the coffee table was replaced. Kornerstone Credit relayed that Melissa Furniture claimed I had signed a document stating the items were undamaged and that I do not have a warranty. After speaking with Melissa's manager, I was told they would contact their supplier and update me. I requested a cancellation of my contract and a return of the items due to the discrepancy in information provided to me and Kornerstone Credit. Francisco had me sign a document before bringing the items inside, stating that it was just to confirm delivery. I believe the coffee table was a used item from someone else's home, which is why they had me sign the document before bringing the items inside. I should not have signed the paperwork before inspecting the items.

If you decide to buy or lease furniture from them, make sure that when they deliver your item, they unbox and set it up before you sign any paperwork stating the merchandise has been received, inspected, and accepted in good condition. They definitely took advantage of me. Now I'm stuck with a coffee table and TV stand that I don't want and have to make biweekly payments on because Melissa Furniture and the financing company refuse to retrieve the items or replace the coffee table. There are plenty of furniture stores in Little Rock. Please go elsewhere; there is a reason why their store is never busy! P.S. If I could give them zero...

This is a TERRIBLE company to purchase furniture from even though the furniture is very nice and expensive. It takes entirely too long to receive merchandise. Once I received the merchandise that I ordered which was well over a month and a half, it was damaged. I contacted the store MULTIPLE times before 24 hours of having the merchandise and they kept hanging up in my face and forwarding my calls. Once I finally talked to some guy in the store, he didn’t seem to understand and speak English too fluently so I sent an email to the company’s email that’s listed on the company’s website. However, I never got a reply. I had to call the finance company that I purchased the merchandise with just to get a reply from Melissa furniture and was told that it is going to take MONTHS just to get a replacement. At this point, I feel as if I’m never going to get a replacement due too the fact that it took over a month and a half just to receive the merchandise that I ordered. HOWEVER, I’m still being charged for damage merchandise on the behalf of the store. So now I’m going to take legal actions against this company because they are ripping people off. I advise anyone that purchase from this company to make sure that the items that you are purchasing is already in stock at the store and to pay with cash or debt card and not to use a...

I purchased a brand new sectional and waited a month for it to come in. I went and picked it up and it was wrapped in some type of material so I asked was it new because anything I’ve ever purchased comes new in a box! The guy told me is was brand new just for me to go home and upwrap it to find out it was a used sectional that was probably on the floor as a display or sample set! I have sent a email and contacted the store! I’m still waiting on a response from the manager! I’m very disappointed and I want to be compensated or I want a full refund due to them selling me something that is used and not brand new which is what I purchased and waited an entire month for. I suggest anyone that’s thinking about buying any furniture from them to think twice about it! I spent a good 5,000 and they still lied to me! All they want is your money!! That’s how I feel… I’ll be back with an update as soon as I hear from...