Tipton & Hurst - The Heights — Local services in Little Rock

I was on my way, driving back to my business that I operate, and was having flowers delivered to for a special celebration we were having at the office. I had almost made it back when a Tipton and Hurst van (the smaller Toyota soccer mom looking van, not the bigger Mercedes Benz kind) came barreling through a turn and driving very wrecklessly, disregarded a stop sign and turned onto the same road I was going. "Surely that's not my delivery guy" I thought to myself.

Just before I get to my business he suddenly makes another wild turn into a parking lot just across the street from my building. I walked into my building and went up to the third floor where my offices are.

Now being a few stories up I could clearly see the van in the parking lot, from slightly above. Out of curiosity I grabbed my binoculars to see what the man was doing or maybe see if he was in distress, and maybe that would account for his wreckers driving. When I focused the binoculars, I could clearly see the man dumping multiple pills out of multiple orange prescription bottles, into his hand and then onto a book (or something like that) and crushing them up with a credit card.

In disbelief I continue to watch him as he nervously looks around, makes sure the coast is clear, and rolls up some type of bill (money) and snorts up all 4 of the large lines of pills that he made into powder.

I am almost in total denial of what I am witnessing, but continue to watch as he pulls out a small glass bottle looking thing with clear liquid inside, he inserted a syringe into it and drew the fluid into the syringe, and positioned himself in his seat in a way were he lowered his pants and injected himself into the lower back/upper "behind" area before putting the syringe in a little bag and disposing of it in a nearby trashcan.

Beside myself, I am almost shaking wondering if I should call the store and report him or not. But I choose to wait. after he throws away the items, he gets back into the van and begins driving it (much more calmly) out onto the road and into the lot of my business...

"No way" I thought to myself. Sure enough about 5 minutes later here the man is walking into my offices with a big smile on his face acting very nice and professional. He was a very good looking man. Tall, clean cut, and VERY muscular. After seeing this it was pretty apparent to me that the syringe was most likely testosterone, or body building steroids of some sort.

I was in total shock at how he could compose himself so professionally after doing what I had just witnessed him doing. He delivered the flowers and went about his way. Just as calmly and smoothly as you would expect. He had no idea I had just seen him doing what he had just done across the street.

Just thought this should be known and dealt with accordingly, I asked him his name. He said it was Bailey. I asked him "Bailey... who?" And he responded "Bailey Smallton" or "Bailey Smalling" something along those lines, surely there aren't many male "Baileys" working for you guys that fit the description so i don't imagine his last name is critical information.

He didn't do anything necessarily wrong to me as a customer, I just know as a business owner I would like to know if this type of thing were going on...

UPDATE: Would change to zero stars if Google allowed it. (1) If "credited your original orders 100%" meant a refund, just FYI, one was not received. (2) While I appreciate the re-do on the flowers, I am concerned that you called one of the gift recipients, left a voicemail and in it, asked if she understood that fresh cut flowers had to be watered. Perhaps I wasn't clear in my first review. YOUR FLORIST used leaves stripped from the stems of the flowers as filler. There were no stems to place in the water. The cut leaves were just stuffed in the empty spaces of the bouquet ABOVE the water line to fill the holes. Therefore, within 24 hrs, those leaves died. This outcome had nothing to do with the gift recipient. Whether she watered the bouquet or not, the outcome would have been the same. Your message asking if she, a grown woman, understood cut flowers needed watering was grossly condescending. Here are my expectations going forward: Don't worry about a refund or re-doing anything. Don't call my gift recipients. I had to provide their numbers for delivery purposes--not so you could leave inane voicemails. Don't call me. My views are set in stone at this point. Just move on.

ORIGINAL REVIEW: As a former resident of AR, Tipton Hurst has been my go-to florist in the Little Rock area for years. Recently though, I have received feedback from the recipients that the bouquets did not meet expectations. One time, I sent a potted hydrangea to my mom. She received a water logged, mostly dead azalea (this was before COVID and its related supply chain issues). The lady at the shop in the Heights argued with Mom that she got what I ordered. When I called and protested, they replaced the azalea with the proper hydrangea. That should have been the last time I used them. But for Mother's Day this year, I used them again for a bouquet to my mom and my aunt. Mom's bouquet looked good in the delivery confirmation picture I received from the florist. Mom indicated that after two days, she noticed a bunch of dead leaves in the arrangement. The florist had used cut leaves from the flowers as filler but they weren't in the water so they died quickly. I didn't get a confirmation photo on my aunt's order and now I know why. My aunt's bouquet was nothing like I ordered. Instead of an arrangement, she received a bud vase with a couple of flowers in it. Perhaps they thought that because she was in an assisted living facility that I would never find out. Or that since I lived out of state, no one would tell me that the bouquets weren't up to snuff. But I did. If I can, I will post ordered vs received pictures. Once again, I am left very disappointed in T&H and needless to say, I won't return after this time. The arrangements are overpriced for...

My mom once told me, "It's not how you start, it's how you finish." It took awhile for me to completely understand what that meant, but as I grew up, became wiser, those words made me that man I am today.That being said, I wrote a review, addressing my first visit at the store called Tipton & Hurst - The Heights, located in Little Rock, AR. It wasn't pleasant, by all means. It was so bad that I wrote a very detailed review, explaining my visit at the store and how my girlfriend and I were profiled. It was so bad that I made a promised to never shop there again, nor would I tell anyone about the place. Well, that review was read by the President and Owner of Tipton & Hurst, Howard C Hurst. After thanking me for providing a well written review of my visit, Howard showed true empathy. Immediately, Howard wanted to call his direct line. Note, I didn't expect to have my message read by the owner of Tipton-Hurst. All I wanted was to share some light on poor training and accountability. After thinking about it, I called Howard. I explained to Howard that my girlfriend and I wanted to be treated like everyone else and Howard couldn't agree more. Howard told me feedbacks, no matter good or bad will provide data to the company to review and dissect and make the proper changes for future growth and most importantly, doing the right thing for the customers. During our time talking on the phone, I completely changed my view of the company in its entirely. Without saying it, Howard C Hurst is a remarkable man and leader. Howard didn't have to ask me to call me. Howard didn't have to provide me with his direct phone number, so he could apologize on the behalf of his employees. Howard didn't have to allow me to rant about my past and current concerns on shopping at stores that make me feel unwanted. But, Howard did. And he did because Howard cares. Howard cares about approving customer and associate service at all of his establishments. With over 15 years in the retail space, I have only met a few that is passion like Howard, and I don't know if I will meet another one like him. Also, thank you Howard C Hurst for the flowers. she...