Bloomingdale's Outlet — Local services in Livermore

The Bloomingdale's outlet shop was pretty large, square footage wise. Because it was so large, there were not enough staff to properly provide customer service in all areas of the shop. They had a couple of cashiers and staff for the dressing room. But not enough working the floor. The two staff that I interacted with seemed to be robotic in their reactions, one was the cashier. Robotic but cautiously polite. Possibly due to amount of work tasked to them.

I noticed the majority of the womens clothing were not tagged with a price. Kinda makes it difficult to shop without knowing the prices. The entire look of the shop was utilitarian in design. Basic. Feeling warehouse vibes vs department store. The areas I recall them having were: mens and womens clothes, shoe section, fine jewelry, accessories luggage, and women's undergarments. Again they may have had other sections, those are the...

I bought 3 garments on Saturday October 23, 2021 and I waited more than 40 min to pay, after all the waiting time, the next day at the time of wanting to occupy the garment, I realized that they had forgotten to remove the security sensor, I returned to the store to ask for the manager, and in an aggressive and despotic way she told me that it did not match, I showed her my credit card and my purchase receipt and she refused to remove the sensor, assuring me that according to me I had paid for another garment, in addition to Being their mistake, he started arguing and yelling at me in front of the other customers and workers in the store, and he told me that he couldn't help me! that she will come back in a week to see another manager, she mentions to me several times that her name was Raquel and that she would do whatever I wanted, that she...

Terrible customer service. I was browsing in the store and I tried on a Burberry coat. I wanted to BUY the coat. I looked around for a salesperson. I saw one but she was helping a customer. After she finished helping the customer, I asked would she be able to take this lock off the coat. She said yes. Then another customer came over and she started helping them. She turned to me and said "I can't lock the case back( glass case where MCM purses are), I will call someone to help you." She started helping the other person . I waited a few minutes and left. How rude. First of all, it took two seconds to unlock the coat. Secondly, you are breaking your neck to help browser's when I am trying to purchase!!! This was my first time here so disappointing. I really wanted that coat and I was going to buy another item as well....