Safavieh Home Furnishings — Local services in Livingston

I have never done this before but am posting this review of a very bad experience last Saturday that is still upsetting me. They had an advertised floor price for a sofa, wrote me an invoice about two weeks prior, I even called the salesperson a few days before I came in on Saturday to confirm the price of the sofa and for what color choices, Then Saturday as she was about to process the order, I'm told the price is wrong as we both stare at the ticket on the sofa on their floor model and because it's fair trade they can't honor the price in that color choice. "Whoops...so sorry."

The one you want would now be $1,000 more because that special is gone and we forgot to update the floor ticket.

I requested to speak to the store manager. The store manager can't come out to talk with you but I can show you the email we got from the sofa dealer that notified us of the price change awhile ago, but we just didn't change it on the floor, "I hate when this happens". You have to understand our position since we would have to eat the entire cost difference and my manager spoke to our regional manager and we just can't do that.

i fully expected them to just honor THEIR advertised and repeatedly reconfirmed price. Instead, my family chose another color combo in the advertised special price and got a "whooping" free delivery and a free cleaning kit. They wouldn't even give a free warranty, just a leather cleaning kit. I even asked if there's anything that's not fair trade thar you can give me a discount on to make up for what feels like a bait and switch of some sort, I even pointed to a chair that was already marked down once..nothing.

I pray the delivery...

I was provided top notch customer service both during the “choosing the rug” and "delivery” process. Mr. Kamyar (Kamy) is an expert on Persian rugs, he was quick to understand what aesthetic I was trying to achieve (mix of modern furniture with a Persian rug). After seeing numerous rugs he offered to get a few rugs to our house - which was a huge help. I did not hesitate to share my budget, which is great because it felt like I was talking to someone who knew the importance of a customer wanting to enjoy their purchase. Home feels like home now.

During delivery day Mr. Kamyar (Kamy) came along with Mr. Richie (hope I got that name right). The way he spoke to his employee who was just there to help lift rugs just spoke volumes about this Manager. He was kind and helped Richie move the furniture around in order to place the rug. Centering everything can be a difficult task, but it's great when it’s handled with ease and professionalism.

Their attention to detail and dedication to making sure everything was just right is a testament to their commitment to providing excellent service. This was also my second rug purchase with Mr. Kamyar (Kamy) and I will be returning for more in the future. This is a clear indication that they are doing something right, and I'm sure they will continue to exceed my expectations with every interaction.

Overall, Mr. Kamyar (Kamy) and Mr. Richie are excellent ambassadors for their company Safavieh and are a shining example of what an excellent customer service should be. I would highly recommend them to anyone looking for a smooth and stress-free design &...

I recently had the pleasure of working with the Kamyar Minaeian of Safavieh, Livingston store, and I cannot express enough how grateful I am for his exceptional service. From start to finish, he went above and beyond to ensure that we were completely satisfied with our carpet purchase.

First and foremost, he helped us select the perfect carpet for our home, taking into consideration our preferences and needs. Despite our careful selection, there was a mix-up at the warehouse, and the wrong carpet was delivered to our house. However, the Kamyar handled the situation with grace and professionalism. He apologized multiple times, even though it wasn't his mistake, and personally took it upon himself to rectify the situation.

Not only did he arrange for the correct carpet to be delivered promptly, but he also personally came to our house to deliver and oversee the installation. He made sure that the carpet was placed exactly to our liking, ensuring our complete satisfaction. His dedication to ensuring that we were happy with the overall experience was truly commendable.

Thanks to the Kamyar’s outstanding customer service and attention to detail, we are now enjoying beautiful carpet in our home. I would highly recommend him to anyone in need of carpet for their home. His professionalism, dedication, and willingness to go the extra mile truly set him apart. Thank you once again for making our carpet-buying experience a...