Staples — Local services in Livingston

Beware - the printing department misses deadlines & does not communicate well. I placed an order that was to be ready today by 5:30pm. The store called me with questions a few hours before then and told me they estimated it would be done around 4pm. I never heard from them after that so I went to the store at 6pm (Google listing had their hours until 7pm) but the doors were locked. The printing associate initially waved me off but when he saw I was upset opened the door and told me they hadn’t finished and the job was too complex to complete in a day with the paper stock I chose, double sided printing & coil. I had an important business trip & meeting I needed these documents printed for & would have been fine with any paper stock or binding option, I just needed them done. They offered me no solution or never warned me ahead of time that there was risk of not completing on time. I had to scramble at the last minute to get the printing done in time for my trip. Luckily the Madison Staples store was open & they were able to quickly & professionally accomplish what I needed in 2 hours, what Livingston wasn’t able to do in 1.5 days. Giving 2 stars instead of 1 because the employees I talked to were not rude, they were just disorganized and really unnecessarily put me into a stressful situation without...

I am a small business owner and frequently go this location being it is the closest to my office. I have to say that the Copy & Print department really need a 101 on customer service. There is a male and female who are normally over there. The male sales guy seems the last thing he wants to do is deal with customers, he is rude and will not even move from his chair to help you if you are having trouble making copies he just point from the other side of the counter. What made me write this review was an incident that happened today were the female sales rep was helping me print a flyer that I was sending 1 page to the Staples email and she was having trouble opening the attachment and instead of waiting to finish with me she moved ahead to help the next person after me, that person had 150+ pages to print. After standing there for over 10 min I asked the rep if I should come back, she says yes because she will be long. I told her that it is very upsetting that she should of finished with me prior to helping a new customer and if I hadn't ask her was she just going to let me stand there? This isn't the first time this has happened but it sure...

I have been shopping at this Staples for at least the last 25 years but now the experience has become downright unpleasant. I am not sure who in corporate thought this was a good idea but lately every time I go to the store I am nagged by at least one employee to immediately put the Staples app on my phone - this is nonstop and has become so annoying that I am just ordering my office supplies from somewhere else. I have no need or desire to put your app on my phone and if it becomes the only way to participate in the rewards program, I will just stop shopping at Staples all together. The same with the extended service contracts (which are ALWAYS a scam) - it seems lately that no matter what you buy or how little it costs, the employees are pushing the extended sales contracts and don't take no for an answer. I actually walked out of the store while checking out because the employee insisted I needed the extended warranty. I actually feel bad for the employees - I am sure someone is corporate is pushing both of these items without realizing how annoying it is to the customer - and then they wonder why the...