Miss Nails & Spa — Local services in Livonia

I will not be returning here unfortunately. I’ve given them many chances. There was one really arrogant young man that gave bad service and rolled his eyes when I asked him to lower the legs of my jeans back down over my calves as I was cold. Next visit I had someone I really liked and went to her a few times. My daughter came to town for a visit so I booked appointments with my usual nail gal and her friend. When we arrived for our appointments they told me that the gals we had our appointments with weren’t there that day and our only option was the arrogant dude and another guy. They insisted they couldn’t do our pedicures at the same time so we could enjoy girl time together. I stopped getting my nails done for awhile due to my work schedule. When my work schedule lightened up I decided to give Miss Nails another chance. The new gal did a fantastic job... hooray! When I asked to schedule an appointment with her in 2 weeks she said she didn’t want to as Friday is such a busy day for walk-in clients. I can understand she is there to make as much money as she can so I said “What if I’m your first client of the day, would that work for you? She grudgingly agreed. We did it that way for the last couple of months. Our last appointment she texted me she needed to cancel but set me up with someone else who did a good job later that day. A few days ago I scheduled an appointment for today, asked her when she was available and she gave me a few choices. I picked one. Planned other commitments around it. Then 45 minutes before my appointment she asks if I can come 30 minutes later than I planned. I said OK. She was still 15 minutes late. The manager asked if he could start removing my shellac to get started. I said no thank you. He came toward me and asked again. I said no thank you. He got closer and asked again and again I said no thank you - and I added “Should I go somewhere else to get this done?” and he said no. I’ve had enough bad experiences there with people I’m unfamiliar with so prefer to only work with someone I’m familiar with. I told my nail gal ever so sweetly that if I make an appointment with her, I want to work with only her. She explained that management sometimes books appointments knowing that it will mess up the next person’s appointment just to get one more paying client in the door. Well, that just backfired. They lost a client for good. The nail technicians there don’t seem to last...

My experience at miss nails & spa was extremely disappointing. I had been coming there for a while when I was younger and enjoyed it. I had recently started going back and noticed a change on how I was treated. My last encounter there would definitely be my last time at the shop. I was completely discriminated against from the moment I walked in. No one was pleasant at all. The moment I sat down the nail tech kept talking about prices and she kept explaining how she had to tell me the prices before hand and I kept saying I'll pay whatever I know what I want and I'll pay whatever. She still wanted to talk about it as if she wanted confirmation that I was gonna for sure pay them and even the owner who was doing nails next to her got involved. The nail tech and owner were going back-and-forth for about five minutes(not in English) about what the price of my nail should be, it for some reason constantly kept increasing with minimal reason as to why. I even tried to ask what was wrong and the owner blatantly ignored me, I would ask simple questions and was met with a lot of attitude. It completely ruined my mood and the only reason I didn't get up and leave is because she already started doing my nails and I knew they would probably up charge me for that if I left. (Mind you all I wanted was a fill in and I just wanted French nails with one marble design on one finger and that was gonna be 85 dollars?)After the embarrassing moment I just asked for nothing special and just to do the French and go because it seemed like it was all too much. I was so uncomfortable during my visit the nail tech noticed and tried to make small talk after the owner walked away but I was completely off put. I ended up paying 63 dollars for a basic French fill in and I tipped 5 dollars just because I was raised to always tip but I'll never go back there. The way they treated me...

I went in yesterday to get a fill and there was a girl named Jenny that did my nails. I felt uncomfortable as soon as I sat down. I knew she didn’t want me there it seemed like she rather be doing something else then doing my nails. She was Extremely rude and barely said a word to me and when she did it was very very rude. I’ve never felt more uncomfortable to be honest. When you go to a nail salon you’re supposed to feel pampered and I went there to enjoy myself and get away for an hour and a half. It took her 35 minutes to do my fill with shellac.

I felt so uncomfortable and I didn’t want to feel that way so I started complementing her asking her questions about herself (being polite). She was very short with me and when I went to pay my card declined. I had enough cash to pay for it but I had to come back with her tip. She took a picture of my license Just to make sure I would come back. I went back and of course I came right back with her tip. Even though she didn’t deserve a dime I was scared because she took a picture of my license and I didn’t know what she was going to do with it.

When I went back to give the tip to her she wasn’t there so I gave it to a coworker and explain the situation. Before I could even explain the situation all the way he was apologizing constantly. He already knew that she was a horrible employee and felt really bad that I was treated that When I went back to give the tip to her she wasn’t there so I gave it to a coworker and explain the situation. Before I could even explain the situation all the way he was apologizing constantly. He already knew that she was a horrible employee and felt really bad that I was...