Tropical Smoothie Cafe — Restaurant in Livonia

NO MORE…just started vibing this place. Never knew the wraps were so good. Well, today was it for me. Ordered online, thought order would be on the shelf by door, wasn’t. Was asked to be helped, stated I was waiting on my online order. Was told it was being made, there was a bag on the counter. A customer was at the counter coughing where the bag was. Well guess what, it was my bag. Once the bag was handed to me it was sticky and smelled like pickles. I had a buffalo chicken wrap, so the smell was weird. Get to car, my chips weren’t in bag. My coke was regular I ordered a zero coke. I said let me check this wrap since my other items were missing or wrong. Wrap wasn’t cut like it normally is, the paper the wrap was in was sticky and smelled like pickles. Then there was a hair on the sticky part of the wrapping paper. Take the bag back in told them I want wrap remade, the guy who makes the food and bags it came up front saying the chips were in the bag. Uhm, no they weren’t and my drink was wrong. The young lady kept apologizing. Some advice, HAIR NETS, wipe counters off they were also sticky and accountability. I see why the...

I placed a delivery order on June 1 at this location, I was delivered the incorrect items for someone else. The driver returned to give me my alleged correct items and still did not have my order. I called the store. They said that they weren’t sure what was going on, and that there wasn’t a manager in to help me. So I ended up calling your customer service number to report what happened and it was told I would hear something back within a week and I never did when I spoke to the girl I thought at this location she said she would have her manager reach out to me because she wasn’t sure how to proceed, the manager never called me and about a week later when I called to follow up with this order, the manager was in answer. The phone got nasty with me when I told her my issues saying that she is the manager and never heard about anything happening. I was not blaming anyone. I’ve been more than patient and understanding, but I’m paying customer. I’ve called three times now and it’s been almost a month. Will I ever get my money back or be compensated? This is not how you...

Do NOT GO TO THIS PLACE AT ALL. YESTERDAY I ORDER ME AND MY MOM TROPICAL SMOOTHIE FROM DOORDASH AND I WOULD LIKE TO SAY THEY’RE LACK OF CARELESS OR AWARENESS IS WHAT THE COMPANY NEED TO IMPROVE FOR TIMES LIKE THIS BECAUSE ME AND MY MOTHER HAVE COVID AND THERE WAS A SPIDER IN MY DRINK NOT KNOWING WHICH DRINK WAS MINE BECAUSE WE BASICALLY HAD THE SAME COLOR DRINK BUT HADN’T I GAVE HER MINES AND WITH HER NOT FEELING WELL AT ALL WOULD’VE WAS CAUSE SO MANY PROBLEMS ESPECIALLY WHEN SHE IS NOT BREATHING WELL SO IN THE EXACT MOMENT I WAS ABOUT TO SWALLOW IT AGAIN NOT KNOWING WHAT WAS IN MY MOUTH AND RIGHT THERE IT BIT ME ON MY TONGUE AND AT THE MOMENT IT WAS A RED SPIDER I LOOKED UP WHAT TYPE OF SPIDERS AND RIGHT NOW NOTHING HAS HAPPENED OF COURSE; CAUSE IT HASN'T BEEN 24 HOURS FOR THE INFECTION TO START ACCORDING TO MY RESEARCH ABOUT HOW LONG WILL THE INFECTION START WHEN A SPIDER BITES YOU. I CALL TODAY AND NO ANSWER SO I WILL SUE EFFECTIVELY IMMEDIATELY I ALREADY REPORTED TO DOORDASH AND HOPING TO SHUT THIS TRIFLING PLACE DOWN...