PROCAM Photo & Video Gear | Detroit - Livonia — Local services in Livonia

05/07/2019, Deserves a ZERO READ FULL REVIEW: I’m a college educator with a warning about shopping at Procam in Livonia, MI. I have been a deeply loyal and faithful Procam customer since 2012, having spent thousands of dollars on equipment that I accumulated over the past 7 years. As a happy and satisfied consumer, I was confident in referring other educators and partners (across the nation), including my adult students who were interested in building their photo and video equipment, skills and knowledge. I took many opportunities to lean on the expertise of the Procam-Livonia staff, which I valued because they helped me to grow my own knowledge and skills in many diverse ways. Today, I am still using all of the equipment that I bought in the past from Livonia, because they sell high-quality, reliable products. As a result of the ease and accessibility of this location, I have greatly expanded on my videography abilities and even planned to enroll my son in their classes this summer. Unfortunately, I will never ever return to Procam - Livonia again. They have lost me permanently as a customer. I hope that everyone reads these reviews, especially the ones made by women, pay attention. On Saturday, 05/04/19 I went to Procam - Livonia with my husband to purchase a backdrop. I already owned a monochrome green backdrop and stand that I purchased from Procam in the past and it’s perfect so I planned to purchase an additional backdrop in a different color. I purchased a white backdrop ($85) for my project. On Monday, I opened the package, hung the white cloth backdrop on my stand. When I went to view the background through my video camera, the white color simply did not fit the project that I was working on. On Tuesday morning, I went to Procam to request and exchange with a full black-color backdrop. The employee, Emma denied my request to exchange because I opened the package to view the cloth. Please understand that this item was opened to see if it fit the project, no tags, UPC codes, or serial numbers were removed. All purchasing tags were intact exactly as they were at the time of purchase. I folded the cloth and placed it back in the original packaging and I had my original receipt. Nothing about it changed and it was not an electronic item, it was a white sheet, unused. It had been 4 days. I only wanted to exchange it for a different color. Emma informed me that I needed to pay an additional $50 dollars if I wanted a black backdrop. She included that I would not receive any type of refund because it was impossible to restock the backdrop, because I opened it when I viewed the fitting of it at home. While in the store, I read the Procam receipt and discovered it has several Return & Refund options in the fine print. However, in front of management, Emma denied the 15% restocking fee option. She denied the store credit option. Please know that the receipt states: “Any returned items that have been opened are subject to a 15% restocking fee, no exceptions”. Again, Emma denied all options to me, in front of management. Now, I am stuck with an $85 product that I cannot use for my projects as an educator. I guess there is an exception to the return policy that is not mentioned, no store credit, no restocking fee and no exchange for a non-electronic, cloth sheet. Even though the written policy states otherwise. This applies whenever they wants to permanently lose a loyal customer. This is the service Procam-Livonia offers, I will never return. I will only shop online and support other suppliers. Once, word gets around they will go out of business. This is false advertising, unprofessional and simply bad business. Goodbye Procam. In my rights as a consumer, I will post this all over social media and the world wide web. I will file a complaint with the Chamber of Commerce and the BBB to ensure no one else is hurt by your unethical...

For the most part I could ignore the usual being ignored when they profiled me as someone they weren't going to make a sale to. However, my most recent visits to the store and the pretty bad customer service has had me steamed for a few days now and I feel compelled to recount my experience in detail for those that don't mind a lengthy read.

A few weeks ago I called the store looking for a GH4. Over the phone I was told that they had none. I stopped by the store a couple of hours later because I was in the area and they had two in a display case. Inventory mistakes happen so I let it go, and the guy that helped me was friendly.

This past Sunday, 3/8/20, I went in around noon to see what video heads they had in stock. I noticed they had a Benro S7 on display but I didn't see a box on the floor. I asked an employee, thin older white male, if they had any more of the heads in a box. When I went to show him what exactly I was talking about he stopped and went to help the customers that had just walked in the door.

So I found someone else to ask, and he confirmed it was their last one. After talking down the price because it was the display, I ask him if he could remove the cup adapter from it for me. It was wrenched on pretty tightly, and so he insisted that's how it came. He asked another employee sitting at the counter left of the entrance who insisted that it came attached and could not be taken off.

After I read to him the official Benro description for the head that said the piece was optional, and showed him pictures of it without it mounted, he proceeded to take me to the video tripods to show me how other heads sit in legs for that. I had to find the Benro ad on youtube and show him that they mounted the tripod to a slider by 3/8 stud before he asked someone else to assist in taking it off. All it required was leverage from a set of pliers.

I shouldn't have to fight just to verify that a discontinued display model isn't damaged even more than it already was. For the most part I'm an easy customer. I know what I want and I give you my money. It sucks that you can't con me into buying things I don't need because your expertise does nothing for me, but as long as you have in stock for what I want you get my money. I don't want to drive to Ann Arbor every time I impulse buy a new piece of gear and I don't want to wait for shipping to play with my toy. Unfortunately you carry the things Dodd Camera doesn't otherwise I'd just buy it in Cleveland. But please stop treating me like a second rate guest when I enter your store because I look like someone from...

took advantage of me when i was a beginner. don't recommend coming here at all. if you happen to need to come make sure you can read salesman, like how they tell you what you wanna hear and only care about the money they get. so only come here for maybe supplies if you have to, just to get what you need pay and get out. I highly don't recommend buying from the used section here, i bought a used Canon Eos 6D as my first professional setup and it only lasted me 6 months before it started malfunctioning and basically dying. They told me it was basically brand new and in perfect condition when i didn't know much about photography. It was used and basically broken, so false advertisement and only cared about the 350 dollar sale they made. They also ripped me off when i was new when I traded in a T8I and a few lenses to get a Tamron 70-200mm lens because i needed an ef lens for my 6D i got from their, another situation when they said it was brand new and works great and it was broken! They didn't let me test anything out at the store for some reason. And i know some of you are gonna say "Why did you give away $1000 in equipment for a $400 lens", and thats because I needed it for my 6D "an ef lens" and for what i shoot. And they lied to me about what my stuff was actually worth. They said it was worth $500 for everything and that it was in bad shape when it was brand new.... It all comes down to because I had too. nobody else had what I needed around me at the time. but the point is they just didn't care at all to rip me off as a beginner .And when i got an actual brand new Canon EOS 6D with a shutter count of under 2k for 200 dollars with a trade in at Westborn camera in Dearborn. One more thing before i wrap it up most of these guys aren't even camera experts, most of them couldn't even explain photography to me at first. All they know are the prices lmao. But now i'm a professional photographer at 16 and doing well with my other businesses on my side and people who genuinely care about me as a photographer and helps me with what I need other then just wanting the dollars....