Anytime Fitness — Local services in Lockhart

Edit: Aaron, another manager with Anytime Fitness, reached out to make this right within an hour of my original review. I appreciate his time and their higher management's willingness to solve the issue.

This is the absolute WORST customer service I've ever experienced - and I've worked in customer service for many years so I'm usually not a complainer. My two-year membership ended in May 2021, and I called ahead of my contract's termination date just to make sure I didn't need to come in and sign anything in order for the membership to cancel. The manager told me I didn't need to take any action, that my membership would cancel automatically on May 15th and I wouldn't be charged again after that. When a charge from Anytime came through in June, I called several times and no one answered the phone so I filled out the email form on their website asking someone to contact me. Rachel Rivas called me back and told me she's the new manager, and that the previous manager was no longer with Anytime Fitness. I explained the situation to her and told her that he had said I wouldn't be charged and that my membership would cancel automatically and her response was, "Yeah, I've been hearing that he told a lot of people that." Then she proceeded to tell me that I DID need to come in to the gym to sign a membership cancellation. I told her I've moved away from Lockhart and that I can't drive there just to sign a form, and asked if she could scan the form to me and I'd sign and scan it back. Her response was, "no, we can't do that because we only have iPads." What????? This is 2021 for God's sake, I can buy a HOUSE via DocuSign. She ended up telling me the only way to cancel would be to send a letter via Certified Mail, and that I would still be charged within 30 days after they received it. So I took time out of my work day to go to the post office and spend $4 on sending a Certified letter on June 18th. On July 13th, the letter was returned to me saying it was "unclaimed" and "undeliverable." So...basically I've tried everything I can think of to cancel my membership short of driving two hours to Lockhart to sign in-person because Rachel Rivas refuses to honor the previous manager's statement to his customers. I've lost nearly $100 now because they just keep charging my account, all while not responding to emails or phone calls or CERTIFIED MAIL. Rachel's absolute refusal to work with customers is...

At the time of sign up I asked if I would be able to end membership at anytime representive stated that all I had to do was come up there and that ending membership would be possible. Signed paperwork; put someone else on membership, need their signature person was not there let representative know that I would come back later he stated to just sign paperwork for person he allows people to do it all the time. I let him know that I would just come back but he became real pushy making me feel uncomfortable so I just signed so my daughter (5yrs old) and I could leave. I was ready to end my membership so I spoke to gym representatives to do so and was told that a supervisor would be in contact with me. When that never happened I went back a couple of times and there were never any managers there to help. I asked for a date/time of when someone who could help would be there and was told that they come in whenever they like. The whole ordeal is very frustrating. I understand wanting someone to sign onto a gym membership with your company but lying about the proper procedure and bending the rules shouldn’t be acceptable in...

Worst experience in my life of a business I have ever had. I signed up for one year november 2016 but stopped using the facility around June of 2017 as i did not feel it was for me. I turned in the key advising them that I had stopped using their facility but today, January 2018 my account was charged the monthly fee again , i was posses so I called the facility and was advise that the contract renews itself month to month a discussion we never had. I was advised I would have to go in person to cancel my contract but since I am in chicago visiting the grandkids I asked if I could cancel here because I am not returning to Texas til the end of the month and since they are national and have a facility here, I was told no, that I would have to cancel where I signed up. Even if I cancel at the end of the month I will still be charged for February since it takes weeks to process the cancellation. So beware folks, be sure you get a copy of the contract, and understand their...