Vogel Furniture, Inc — Local services in Lockhart

BEWARE: HIDDEN DELIVERY FEES! We purchased a twin bed two weeks ago. They told us it would be ready in two weeks, it was several days late. They called us and said that since our purchase was under $499 that we had to pay an extra $50 plus tax to have them deliver it and put it together for us. Tish never once mentioned this when we purchased the bed. She called it a "special order" because they had to order the bed. She never once told us it was a "special order." AND to make matters worse, she told us we would not need a box spring or a bunky board. Guess what? She lied about that as well or just doesn't know what she's doing. Now my sweet 85 year old mother has to sleep on a roll away bed until we can purchase a bunky board for her new bed.

A year ago we purchased several very large pieces of furniture from them. When they arrived, they told us it would cost $75 to take one of the large dressers upstairs. Never once were we asked if we lived in a two story home or that it would cost extra for them to take upstairs. We had not choice, they were already there with our furniture. I used to like them but now I have learned the Tish's tactic is to sell you the goods and then charge you an extra fee, neglecting to inform of us other hidden charges. I will never buy anything from Vogel again. Very very unhappy with Tish and how she does not come clean when selling products to her customers. We'll take our business somewhere else. BEWARE: HIDDEN DELIVERY FEES!

They have nice items but they get a 3 star because of Tish, their sales person, and they lost a...

Vogel Furniture is the best furniture and appliance store that I have purchased from. They have great customer service from beginning to end. They answer the phone and they are polite. They care about the customers. Bobby was extremely helpful in providing me with information about the different Speed Queen washing machines and I am so happy with my purchase. They had the best prices on that machine that I could find in the area and they have free delivery and installation within 30 miles. The delivery people work directly for the company. They hauled off the old appliance for FREE! The delivery people showed up when they said they would and were able to deliver it within a few days of purchasing.

We purchased a super comfortable and sturdy recliner from them while we were there and they took $100 off the price of it and hauled off our old broken recliner for free. We have been looking for comfortable, well built furniture that you don’t have to plug in to the wall for awhile now and have had a difficult time finding that until going to the Vogel Furniture store. Shopping for furniture was pleasant because there was nobody just following us around and hovering. They just let us shop and if we had questions then we could go ask them.

I am so happy that we found this place and we will be buying all of our appliances and furniture from them...

We needed a new refrigerator as ours was working but decling quickly. I compared some big bix stores and visited Vogels to shop locally. The tags have very little information on them so I left the store after not being approached by any sales personnel. I continued researching online and when we narrowed our selection, the price on the Vogel website was different from the store. After speaking to a sales lady, she excused the price difference (rebate/another company does the website etc) but would speak to her manager. The manager called and agreed to the online price with exception. He charged us to take away our old appliance and for "set up". If we didn't take delivery that day, it would be the next week. That worked for us, but his aggressive approach was not appropriate. I was never validated as being right as the customer (I didn't post the incorrect information online). The 2 young men who delivered the refrigerator failed to call before they arrived, but worked efficiently removing our old one (disconnected and fairly ready to go). They quickly set it up, needing to level it with a shim and left. Unfortunately, it was not level and would not start cooling so we spent another hour working on leveling it properly. Overall, we are happy with the purchase but simply were not impressed with...