TechSabe — Local services in Lodi

The first time I took a computer to Tech Sabe for a simple data recovery, it was fine. I returned, only to have the WORST customer service experience ever. I couldn’t log into my Windows profile. Enrique fixed it enough that I still couldn’t log in to anything but a temporary profile, tried to convince me it was fixed because I could access the internet, and refused to repair the computer. He did offer to charge me more to fix it again. I took it back THREE TIMES. It still doesn’t work. I left the $35 deposit, then was told the bill was $179. The deposit wasn’t credited. After NOT fixing my computer, he offered to charge me more to transfer the data and asked for the computer so he could fix and sell it.

I filed a BBB complaint, and received notice that Tech Sabe didn’t respond. Filing a complaint with the state next.

Take your business elsewhere. Update:

I finally took the computer to Staples. It was fixed in less than 24 hours. Compare that to the two weeks Tech Sabe had it, and didn’t fix it.

I’d informed Tech Sabe that I’d recently left a dangerously abusive marriage, and had learned my now ex-husband had put spyware on all my digital devices. I stressed my need for safety, and requested a malware scan. Enrique said there was none. Staples found two trackware, two spyware, a remote Trojan, and remote adminware that would have allowed control of my new (then) computer.

Had I turned it on, I would have been exposed, and could have lost my data, which included evidence.

Plus, Staples cost significantly less, and they guaranteed the work.

Save yourself time, money and frustration. Don’t go to Tech Sabe. Staples will get it done right, faster, better, and far...

TechSabe has now saved me twice! Back in November 2017 I brought my phone in for a screen repair after dropping and shattering my screen. I was so impressed by the amazing service that I brought my phone back to them again today (June 2018) when my phone was no longer responding to touch and some of the bottom buttons stopped working. I received the same excellent service I remembered. Enrique was the person who helped me today. He explained to me all of the things that could be causing the issue with my phone and actually had a desk model of the inside of the phone to show me how the connections worked and what could be malfunctioning/disconnected. I explained to him that it was a tough time for me and I could not afford a new Iphone; he was extremely understanding and assured me that he would take a look inside my phone and try his best to diagnose the issue and sort out a solution. I left for an hour to get some coffee and popped back in and there he was with my repaired phone, ready to go. Not only did he solve the problem quickly and find a resolution, but he was cognizant of my situation and took into account my loyalty as a repeat customer at check-out. I am just so impressed by this company and the personal approach they take with their business. I will be back for all of...

I came in due to my laptop getting water damage, which caused my charger port to stop working. I also told the guy that I tried opening up my laptop but one of the screws for the mother board would not come lose. After we talked a bit I paid 65 dollars for a diagnosis and at the end, he couldn't open up the screw for the mother board and basically said other thing which concluded to that the charging port was not working. I basically gave 65 dollars for information that I already knew. I even asked for a partial refund but the guy that was there at time said that they don't do refund since it is labor intensive and what not. First off, I want to point off that their diagnosis was not "labor intensive" because there is a high chance they only slightly opened up the laptop to look for water corrosive which would take no longer then 30 min. Second, I only asked for a PARTIAL of the money to be refunded, I feel like that would of been fair. In all honesty, I wouldn't be ever coming back here. Just make sure that you call and ask for a price rang from other laptop repair places before...