The Home Depot — Local services in Logansport

If I could rate no stars, I would. Our family first drove 30 minutes to Logansport for two 24 in wide pantry cabinets. Kristen and customer service were very helpful locating the cabinets we needed (although at another location), helping us apply for a Home Depot card, getting online, ordering, and paying for said cabinets in order to guarantee we could pick them up ASAP. We then drove an additional hour and a half to Noblesville to pick up our cabinets. While there, we picked up paint, primer, brushes, etc for the cabinets. Then went to customer service to pick up our cabinets and Tristen sent someone to get them. A girl brought up the incorrect cabinets, I informed her they were not what we ordered. She scanned the barcode, said “oh shoot”, then I never saw her again. After standing at customer service for awhile, Tristen pointed and told me my cabinets were there- sitting where they had been left. I informed her they were not the ones we ordered. After looking at the computer she said they don’t have the ones we ordered. Next came Mark. Mark offered to refund the cabinets and offered a discount on the paint since we would be losing our $50 coupon from our new Home Depot card. The entire purpose of the paint was to cover our now non existent cabinets. We returned our entire purchase. Or so we thought. Mark stated we could order the cabinets online and ship them to my house. I inquired about the coupon we used and it was only valid in store. First, he said we could not use it again, then stated he was “99 percent positive” we could use it again in store. He also offered a paper stating we were owed $50 from the store with his signature on it. However, this would only be valid at the Noblesville store, an hour and a half away from our home. He also told us the Greenwood location had 3 cabinets we needed available (another hour in the opposite direction of our home) and I was wary of believing that since the Logansport location assured us the Noblesville location had 2 according to their online system. The Noblesville location had one and it was damaged, the door was hanging off the hinges. Tristan refunded our cabinets to the card we just opened and I told my husband we could order them online and ship them to our house. We left and about 10-15 minutes down the road I realized we paid $361.66 for the cabinets alone and the refund receipt only showed a credit of $180.82. We then turned around to immediately go back as we were afraid this would then turn into a “he said, she said” instance and we would have to pay a bill for cabinets we never received. After we were finally settled and my husband verified we were all squared away we began our travels home (with 2 tired and hungry children). After we got home I then pulled up HomeDepot.com to order our cabinets and ship them. THAT. IS. NOT. AN. OPTION.

IF Greenwood in fact does have said cabinets, why can’t they be shipped to us considered we wasted an entire day? At this point we would like to cancel our credit card and sever all ties with Home Depot as we will never return.

I realize you, as a large corporation, will probably not lose much sleep over what ultimately was a sale of $460.38. But to an average family of 4 this is not money we take lightly. Not even including our wasted...

I bought an upright freezer which was deliverd ona wednesday and the deivery guy told us we had 2 weeks to get an extention cord a make sure everything was fine with it which we got and i called on Monday morning and was informed it was 2 days so there was nothing they can do about it. Not to mention the guy that answered the phone in appliances in the first place acted as if i were a complete bother from the time he answered the phone. I said to him am I bothering you. He said no but he was completely rude and unprofessional and should not be answering any customer service phone calls. This is the 2nd time and last time I have purchased an applince at home depot in Loganspot the 1st time I bought a gas stove with lots of extra and one was the self cleaning option which we used and it blew the bulb up inside the stove so we got the bulb out and replaced it but the new bulb wouldnt work either so it must have done something to the wiring so I had bought the 5 year extra warranty with them which went thru Allstate i believ but they kept saying send me pics and i sent them and they would say they would reply with an email which they didnt and I would call back and gat left on hold for over and hour then disconnected and got absolutely no where and my light is still not working. No more appliances from Home depot for me I have had it!!! When I lived in WV we bought a Fridge at Home depot at the store in Winchester Virgina and had no issues the fridge came damaged they left it for us to use until they got another one to us and no complaints about the store the associates or the delivery guys or any of them too bad Logansport doesnt take...

Purchased carpet in great room/dining area and master bedroom. It was installed two months ago. It is seamed quite differently than the original layout diagram they presented to me at time of purchase. I have three seams parallel to each other and less than 6-7 feet apart going right through the middle of my seating area in the great room. One seam is rising up and becoming obvious, which initiated my visit to the store today. I spoke with a CS rep named Sandy, who wondered aloud as to why they had installed it in that manner, (two extra seams) and who then refused to give me a printout of how Home Depot said it would be installed, (although she did consent to show it to me and the actual installation was nothing like the store originally presented it to me). She then informed me the store had nothing more to do with it. I now have to contend with the two Hispanic installers they contracted with. I would give this store and company as a whole a minus 5 in ratings if possible and will hope that my experience will save somone else the expense and hassle of having to struggle against shoddy workmanship and a box store who refuses to stand behind their transactions. Their only contribution was to have the installers call to set a time to repair a two month old carpet seaming. I will be pursuing any legal recourse I might have against the store/installers, since the carpet was installed so differently than what they showed...