Mattress Overstock - London — Local services in London

Tried to do a warranty exchange paid extra $1500 on top of the warranty for an upgraded mattress. Was told I could pick it up that following Saturday. Loaded my old mattress up drove 30 minutes just to be told they never ordered it. Said they would call me when it came in. Waited a week never got a call. Went back up their worker had no idea who I was or what mattress I ordered. Finally came out and said there was a mattress back there but didn’t know if it was mine or not but I decided I could have it. But I didn’t bring my old mattress with me due to not knowing if it was there so I couldn’t take without being the old one. Worker is extremely rude, unprofessional, and apparently is never wrong and it should be your responsibility to call them to get updates. I cancelled the ordered due to them being rude. Then I was told they wouldn’t warranty my mattresses any longer I’d have to go through the manufacturer. I would not recommend the London store with the newer workers. 4 years ago the guys working there was awesome and extremely friendly but the new people are awful and I will not give them...

Purchased a new mattress (king size, Paseo firm $749.99) and it only lasted a few months. They came and took the mattress back and they sold me another king size, SF Hurston LXF ($2275.99) and I paid a little over $1600.00 difference between the two. The new King size (Stern and Foster Hurston) only lasted, guessing around 8 months more or less and it started sagging too it was very uncomfortable. Went back to the store and the sales person said he could see in the pictures it was bad and they would replace it for me and give me credit for the $2275.99 but would have to talk with senior rep about it. After I left the store he call me and said they would replace the matress but it would cost me $900.00 more to do so. He said the 10 year warranty only allowed for a one time exchange. I told them I would not be paying anymore cash and I am in the process of trying to get my money back. BEWARE of Mattress Overstock. Both of these NEW mattress`s went bad in about 1 1/2 years, that is odd to...

They say it's 90 days same as thru the acima program and it wasn't. I would have paid for it out right then and there if knew if they were going to add alittle over $100 more to the bill. And that's 90 days if you don't pay for it in the 90 days it's over $1000 that gets added to the bill Absolutely terrible customer service. Will try to sale you a mattress understand any circumstance. When I was told about the leasing program thru acima. I was lied to and tricked by a manager of all people in the store. I was told it would be one price then it was another. They let the mattress get delivered, charged me I'm store on my bank cars. Said it would come off my first payment and was not. Everything that was told to me was then revoked by acima. I was lied to my face, so someone could make a mattress sale. So if your looking for a great place to get a mattresse. Mattresses overstock is not the place to go with. I was a first and last time...