Great Wall — Restaurant in London

The pregnancy cravings were STRONG this morning! I woke up at 8am needing Chinese food. I’ve eaten here at Great Wall twice before and was never really impressed, but couldn’t complain because they were super busy both times and I made a lot of excuses for them. This morning when I first went in at 10:30am I was the only one in the restaurant, waitress seated me and got my drink, that was the last time she came to my table until she brought my check, at times I would looks up from my food and her and the cashier would be standing behind the counter watching me eat which made me uncomfortable. I ended up getting my own refills twice, she watched me do this both times. The food was extremely dry and bland, I smothered it in soy sauce to give it some flavor, some of it was also cold, which was odd because they had just opened, I expected it to be fresh. By the time I got up to leave there were two other families in the restaurant, it was still really slow. I went to the bathroom before leaving and saw a roach 🤮. My meal for one person came to $15.80 and then they asked for a TIP?!? I left a $1 tip since the service was so terrible, but regret it and wish I could go get it back. I wish I could get a refund on my whole meal, it was dry and bland, the meat was crunchy and the customer service was terrible, not to mention the roaches....

I went to get takeout here and have done so for years. I’ve noticed the place had steadily declined with its overall look and began to look very unclean. It wasn’t until today that I realized exactly how bad it had gotten. The first issue was forgetting the sweet and sour sauce for sweet and sour chicken. From there it only gets worse. The fried rice was bland and tasted like you were eating nothing. The chicken is where the real issue was. It was revolting to eat. The meat was low quality and had an odd taste. I noticed after eating about a 1/4 of my meal that I was not feeling well. My stomach has ached all day after eating this meal and I’m definitely feeling the signs of food poisoning. Not wanting to waste food, I had stored the left overs in my fridge. I opened the fridge about an hour later and the smell was revolting. It was so bad that I actually had to throw it away and took it to a nearby gas station as I didn’t even want it in my trash can. Yes, that’s how bad the smell was. Clearly something isn’t right here. This chicken was clearly reheated and clearly not safe for human consumption. Based on the other reviews here as well as my own experience this place is a serious health hazard. I sincerely hope the health department looks into this place. It is a grotesque embarrassment to the...

An overall descent experience. A lot of positive improvements when compared to 10 years ago . Food quality was a good 8 out of 10 (sum rubbery meats :crab meat/sticky chicken) Selection was definately 10 out of 10 , Customer service (Desk) : 10/10 , Buffett attendee 9 out of 10 Wait staff 9 out of 10 , Cleanliness definately 10 out of 10 . The one and only issue we really didn't admire was the carpeting honestly needs replacing or professionally steam cleaned . This may be the building owners responsibility or the lease responsibility , of course we're not sure but know the staining of carpeting is generally the lease holders responsibility . Otherwise , an over all Great experience . Value wise was quite reasonable averaging $15/plate w/drink each. Not including gratuity ( Tip ) , not bad considering most price hikes in the area . We do feel they deserved all Stars if the carpeting was presentable . We're sure you'll enjoy your meal at this business as they did offer a family friendly atmosphere offering high chairs for toddlers as well .

Sept.19th,2022 Visited today . Great smiles & food was fresh ... ( Except stale desert eclairs puffs ..) They did have a sign up seeking a waitress hostess ... Well...