Anytime Fitness — Local services in Longmont

When I first started my membership, I loved it; It was great for about six months. However, when my fiance and I began our membership, we were guranteed that if we needed to break out contract we would pay $100 plus whatever was owed on our account for that particular month. Here it is, almost a YEAR LATER that I have had to spend calling back and forth two different locations AND their corporate office in order to get that initial agreement taken care of. I feel like I was lied to and cheated; I finally FINALLY got them to agree that yes, that is what the initial agreement was and that I could pay it and not be taken to court. I spent about eight months getting annoying calls several times a day from their automated service about the bill we "owed". While I think their policies are unclear, and they have horrible customer service, not to mention they seem much more interested in getting your money and membership than your fitness, I will say that their facilities are no joke; they have generally excellent equipment and nice patrons. The only problem really is at about 6 pm, when guys in any of the location I would go to would come in with about twenty gallons of axe on and proceed to scream/grunt their way through a single set of fifteen reps of whatever iron they were pumping. People complained to management, since a lot of us had allergies (let me tell you it was overpowering yeesh,) and they told us to deal with it, it wasn't their job. I feel that if you have more than ten people make a complaint about the same thing, then you, as an employee of the establishment, really do need to at least make an effort, like a sign or something at the VERY LEAST.... agh. If you're looking to pay through your nose and get just a regular gym (granted it's open anytime, but that in the long run doesn't mean much,) then this is your gym. My suggestion is join your local rec center. They're usually cheaper, offer childcare, as well as community activities, group classes, personal training, and generally...

Wow! After being a member for 15 years, I would have given this club a five star review, however along with many other folks, their billing practices leave a lot to be desired.

I have been paying via automatic payment for nearly two decades, and have not used this club but a handful of times since Covid. If I have been there 6 times in 2 years it would be a miracle.

So rather than continue to pay, I decided to cancel my membership. You have to email a third party in order to do this. So I did.

I am aware that you have to give 30 days notice in order to cancel and was well aware that I would have to pay ANOTHER months membership fee, despite the fact that I am not attending. OK, I can live with that.

However, since it is September, they are telling me that I also have to pay the additional $20 maintenance fee. Had I notified them last month, then I would be exempt. What!

This is unacceptable treatment for any member and I have been going back and forth via email, as there is no way to actually speak with someone regarding this. As a "valued" long time member, that has continued to pay without getting any benefit (I went primarily for the classes which have been non-existent since Covid), I have asked them to waive the $20 maintenance fee. Nope. All I get is the same drivel stating that I must pay it since it is in September.

I have asked for the contact information for the owner or manager of the Longmont Club but the third party billing company does not have this information. Call the physical club and nobody answers the phone. I have called the physical club AGAIN just now, and of course there was no answer. I left a message and can update this review if and when I get a response. I guess I will have to drive up to the club and hope that a manager is on the premises when I do.

Frustration level is high.

Beware if you join this club. And if you need to cancel, do it...

If I could give this gym 0 stars I would, one would think that by paying more than $ 50 a month the gym would be impeccable, but the reality is that the gym is never 100% clean, I do not understand what the employees do, I have seen the same water bottle thrown in the same place for a week, there are leaks that take days to fix, the machines are in poor condition, some you can not even see the pound numbers, I would like to recommend to people who are looking to sign up to think twice and take the trial week, I trusted me and did not take it and when I wanted to cancel the next day I went to an employee and she told me that she has never canceled a registration as if they did not know how to do their job, I contacted her by email as I read in the contract within the 3 days that you are supposed to be able to cancel and they responded 3 days later saying that it was no longer time to cancel,...