Fabulous Finds Upscale Consignment — Local services in Longmont

I am beyond shocked at the terrible treatment I received today. I realize people make mistakes, and I wouldn't complain except the sales person not only lied to me to cover her "mistake", but lied ABOUT me. I stopped by the store Sunday to show my husband a sofa I'd seen a few days before. The shop was closed, so we happened to find a different sofa in another store of my husband's choosing. Before making a final decision, I popped into FF to take photos of the couch I'd originally wanted my husband to see. I mentioned to Brooke, the salesperson, I'd found another sofa that was more contemporary and a bit less expensive and feared my husband would find the one in her store "too old lady" - plus it was more expensive, not to mention used. She invited me to make an offer "since it came down to a matter of price". She accepted the offer and started to ring up the sale. I said I needed to return with my husband, so she took my name and phone number and put the sofa on hold. After driving from Thornton to east Longmont in rush hour traffic, he wasn't too on board with the sofa, and asked if she'd take a bit less for it. Brooke offered to call the consignor. She returned with the news she'd called both the consignor AND owner, and announced they would not honor the agreed price. She claimed she realized she'd made a "mistake" right after I left the shop. I asked why she didn't call me and tell me that, saving me the drive back. shrug. Sorry. I asked to speak to the owner, who informed me I'd said I found the SAME sofa cheaper elsewhere, and tomorrow she'd go to that store and IF it was cheaper, she'd adjust the price. I told he the clerk didn't even know the brand name of the sofa, and I had NOT made any such claim. WHY would I drag my husband out to see a sofa he'd already seen? She kept speaking over me, saying she KNEW I desperately loved the sofa, it was from a HIGH END consignor, and I must understand her consignor comes first, then offered to sell it at $400.00 more that originally agreed. I thought running an honest business should come first, and said as much. The clerk ended up assuring me she'd be "in trouble with the owner", as if THAT was what I wanted, and chucked me a $20.00 bill for my "gas and time". Again, shrug. Sorry. As I said - mistakes happen, but lying to me - and ABOUT me - is really some over the top DISHONESTY. Shame on you Fabulous Finds. That's a very bad way to...

My mother in law and I visited this store ( recommended to us by friends) just to check it out..While we were there I noticed a rack of fur coats. While my mom talked to Julie about bringing in items to consign, I noticed a full Fox (beautiful) and well priced. I mentioned I need to bring my wife in to look at this gorgeous coat and we would def be back..( I’m sure they hear this all the time) Well, the next day I rang them up on the phone and got Julie.. She said yes I remember you, and she had moved the Fox coat to a mannequin..I said my wife and I would be in later that day to look at the Coat.. When we got there, Julie had my wife stand in front of a full length mirror with eyes closed..She brought the coat over and draped it on my wife’s shoulders and said OPEN THEM.....SOLD!!! She was blown away..she’s still wearing it. This was 5 star service and Julie made my wife feel like a movie star.. Fab Finds is an up town ladies apparel establishment..Great clothes and great service..not high pressure to buy, they let you browse and take your time.. But, Julie knew she was selling us this Fox Coat because I had told her it was for our Anniversary..but she made this into an experience...and I really really appreciated that..and as I said I will be back..to shop...

I've been to this place 4 times in the past month. The first to check it out and to find out what their consignment policies were. I found out the hours, the day they don't take consignment, that they only take current season styles, which items they had a surplus of and were not taking at the time, oh yeah - AND that all items must be clean, pressed and ON HANGARS. The ladies were very nice, even though the place was crazy-busy on a Saturday morning - no bad attitudes or snotty behavior to be found.

I came back the same day with a ton of items (most of which they were able to take - the rest I took to Goodwill & got a receipt), I went back a week later with a bunch more (same result) and a fourth time yesterday with another item, which they took. At the beginning of August (after having items in consignment only for 2 weeks), I received my first check, and yesterday I had a credit for a bit more than my first check.

Shame on Erin for not doing her homework before bringing her items to the shop, which I am sure were lovely, and shame on her for bashing this lovely little locally-owned business because she was too lazy to find out the policies...